Kenneth Michael Sotocua
B21 L36 Pagsibol Village South, South Ave. St. Catmon, Sta.Maria, Bulacan
Summary
Dynamic professional with a proven track record in strategic marketing and customer service excellence, notably at Synnex-Concentrix Corporation. Expert in brand building and relationship building, I've significantly enhanced brand awareness and customer satisfaction through innovative strategies and effective team training. Skilled in creating impactful marketing plans and fostering client loyalty, I thrive in fast-paced environments, driving growth and team success.
Overview
2025
2025
years of professional experience
Work History
College Instructor
Immaculate Conception I - College of Arts and Technology
06.2013 - 05.2015
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Improved overall class performance by providing regular feedback and tailored support to individual students.
Marketing Officer
Immaculate Conception I - College of Arts and Technology
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Managed social media channels to boost online presence and engagement with consumers.
- Coordinated with sales teams to develop effective promotional materials and sales collateral.
Customer Care Specialist
Synnex-Concentrix Corporation
08.2015 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Customer Care Representative
Convergys Philippines
12.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Financial Advisor
BDO Life Assurance Company, Inc.
06.2017 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Advised protection products to clients which will serve as their Plan B against the uncertainties of life.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Education
Bachelor Of Science - Hospitality Management
La Consolacion University of The Philippines
Malolos City, Bulacan03.2013
Skills
- Brand building
- Event planning
- Customer segmentation
- Public relations
- Sales promotions
- Sales support
- Strategic marketing
- Innovative
- Marketing plan development
- Strategic thinker
- Prospect targeting
- Competitive analysis
- Positioning
- Presentations
- Customer Service-oriented
- Training and mentoring
- Creative direction
- Case studies
- Deadline driven
- Quality leadership
- Enthusiastic team player
- Relationship building
Accomplishments
- La Consolacion University, Phillipines (CUM LAUDE)
- BDO Life (Consistent Bancassurance Excellence Award and Adventure Qualifier)
- ICI College (Most Outstanding Employee-Silver Awardee)
- La Consolacion University, Philippines (Gov. Wilhelmino Sy-Alvarado Leadership Awardee)
- A-Z Country Day School (President Gloria Macapagal Arroyo Leadership Awardee)
- A-Z Country Day School (Gov. Josie Dela Cruz Leadership Awardee)
Timeline
Financial Advisor
BDO Life Assurance Company, Inc.
06.2017 - Current
Customer Care Representative
Convergys Philippines
12.2016 - 06.2017
Customer Care Specialist
Synnex-Concentrix Corporation
08.2015 - 11.2016
College Instructor
Immaculate Conception I - College of Arts and Technology
06.2013 - 05.2015
Marketing Officer
Immaculate Conception I - College of Arts and Technology
Bachelor Of Science - Hospitality Management
La Consolacion University of The Philippines
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