Kenneth Villanueva
Seller Content Coordinator
Taguig City
Summary
Experienced professional with over 9 years in advertising, compliance, customer service, and digital account management. Skilled in quality checks, content optimization, and resolving customer complaints. Improved seller account health by analyzing and optimizing product listings, resulting in increased compliance and customer satisfaction after two and a half months.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Product Content Specialist
KG Electronic
03.2025 - Current
- Creating product listing from master file by editing product description, product title and product images
- Uploading final details using Channel Wiz
- Coordinate with team members to update and upload pending products into the system.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Enhanced content quality by conducting thorough research and factchecking.
- Utilized data-driven insights to inform content creation efforts, leading to better-targeted messaging that resonated with target audiences.
Seller Content Coordinator
KMC SOLUTIONS
07.2019 - 02.2025
- Conducted thorough marketplace analysis to identify content optimization opportunities, leading to improved seller compliance and a 25% boost in customer satisfaction ratings within 6 months.
- Enhanced customer satisfaction by conducting in-depth analysis of seller account health, optimizing product listings in line with Catch content guidelines within 3 months.
- Collaborated with cross-functional teams (Seller Technical & Performance, Seller Onboarding) to enhance content optimization strategies, resulting in a 20% increase in compliance ratings within 4 months.
- CATCH.COM.AU
Advertising & Compliance Specialist
KMC SOLUTIONS
11.2020 - 07.2023
- Conducted comprehensive product reviews of features, images, and descriptions, ensuring compliance with Australian Consumer Law, which enhanced advertising material quality within 3 months.
- Reviewed and adjusted product prices to ensure competitiveness, which significantly enhanced advertising quality and customer engagement without compromising compliance standards.
- Optimized product tagging processes, ensuring accurate categorization that improved compliance ratings by 25% within 3 months.
- CATCH.COM.AU
Customer Service Representative
KMC SOLUTIONS
07.2019 - 11.2020
- Enhanced customer engagement by implementing a streamlined complaint resolution process, leading to a 30% increase in client retention within 4 months.
- Resolved conflicts efficiently in high-volume situations, maintaining professionalism and ensuring customer satisfaction within tight deadlines.
- Improved conflict resolution processes by implementing data-driven strategies, resulting in a 30% reduction in escalated calls over 6 months.
- CATCH.COM.AU
Digital Account Executive
PHIRST PARK HOMES INC.
08.2018 - 06.2019
- Managed inquiries across multiple platforms, including the official website and social media, optimizing response times and enhancing customer satisfaction within 2 months.
- Developed a comprehensive client reporting system that streamlined data analysis, leading to a 30% increase in lead generation within 3 months.
Finance/Disbursement Clerk
MAXICARE HEALTH CARE CORPORATION
06.2012 - 04.2018
- Streamlined disbursement processes, enhancing record-keeping efficiency, which reduced processing time by 15% within 3 months.
- Increased efficiency by prioritizing high-volume tasks, resulting in a 20% improvement in deadline adherence and streamlined operations within 4 months.
Education
Associate Degree - Computer Software Technology
Datamex Institute of Computer Technology
06.2009 - 03.2011
Skills
- SalesForce
- Microsoft (Excel, Word, Teams)
- Channel Wiz
- Neto
- Adobe Photoshop
- Zendesk
- Unity
- Mirakl
- Facebook page moderation
- Customer engagement
- Teamwork & collaboration
Timeline
Product Content Specialist
KG Electronic
03.2025 - Current
Advertising & Compliance Specialist
KMC SOLUTIONS
11.2020 - 07.2023
Seller Content Coordinator
KMC SOLUTIONS
07.2019 - 02.2025
Customer Service Representative
KMC SOLUTIONS
07.2019 - 11.2020
Digital Account Executive
PHIRST PARK HOMES INC.
08.2018 - 06.2019
Finance/Disbursement Clerk
MAXICARE HEALTH CARE CORPORATION
06.2012 - 04.2018
Associate Degree - Computer Software Technology
Datamex Institute of Computer Technology
06.2009 - 03.2011
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