Kelvine Raph Cunanan
Digital Systems And IT Operations Lead
Angeles City
Summary
Results-driven Digital Systems and IT Operations Lead with over 5 years of expertise in system and network infrastructure setup, troubleshooting, and comprehensive IT support for a diverse range of devices, including laptops, desktops, servers, network equipment, and telecom systems. Proven ability to assist internal employees and external clients with hardware and software challenges in fast-paced environments. Skilled in incident resolution, network monitoring, Active Directory administration, and delivering robust IT operations support. Adaptable to night shifts and proficient in managing urgent technical issues with a calm and focused approach.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
7
7
Certifications
Work History
Digital Systems & IT Operations Lead
Digital Workforce PH
Angeles City
01.2025 - 05.2026
- Refined operational workflows, increasing overall efficiency among multiple departments.
- Facilitated collaboration among cross-functional teams to implement process enhancements boosting productivity gains.
- Established and sustained standard operating procedures to ensure adherence to compliance and consistency.
- Coached and guided staff on best practices for operational excellence and safety standards.
- Oversaw inventory systems, minimizing waste and enhancing stock accuracy through routine audits.
- Cultivated interdepartmental communication to improve collaboration and operational efficiency.
- Documented issues for higher management with thorough detail.
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Mentored team members, fostering skill development and improving overall productivity.
- Streamlined operational workflows to enhance productivity and efficiency across multiple teams.
Manager - Technical Support Engineer
Sortr Pty Ltd
San Fernando Pampanga
02.2024 - 01.2025
- Offer technical assistance for laptops, desktops, servers, network devices, and telecom systems
- Conduct system and network infrastructure implementation, troubleshooting, and equipment rollout
- Provide assistance to internal employees and external clients regarding hardware and software problems
- Manage network connectivity and troubleshoot incidents to limit downtime
- Execute IT equipment rollout and maintain proper configuration for end users.
- Prepare operational and incident reports for management
- Manage immediate technical problems in fast-paced production environments
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives to drive product quality improvements and customer satisfaction.
Team Lead - Technical Support Engineer
Datamatics Global Services Limited
Clark, Mabalacat City
02.2020 - 02.2024
- Directed technical support operations delivering hardware and software assistance to internal users.
- Facilitated troubleshooting processes for laptops, desktops, servers, and basic network devices.
- Facilitated system and network operations including connectivity and access concerns
- Administered Active Directory user accounts and access permissions.
- Facilitated remote and onsite IT assistance for enterprise users
- Functioned within SLA targets and addressed escalations during high-demand operational periods
- Contributed to night shift operations as required.
- Led cross-functional teams to enhance project delivery efficiency.
- Mentored junior team members, fostering skill development and knowledge sharing.
IT Support Engineer
Bennettel RF Technologies & Data Infrastructure Inc.
San Fernando Pampanga
11.2018 - 02.2020
- Configured and provided support for IP radio systems along with telecom equipment.
- Managed network hardware and facilitated field troubleshooting
- Deployed and supported security camera systems and active IT infrastructure
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed network connectivity problems, enhancing system reliability and performance.
- Provided technical support for hardware and software to end users
- Supported IT infrastructure configuration and execution for client locations.
Education
Bachelor of Science - Computer Engineering
Holy Angel University (HAU)
Angeles City, Province Of Pampanga, Philippines 04.2001 - 11.2018
High School Diploma -
Chevalier School
Angeles City, Province Of Pampanga, Philippines03.2007
Skills
- Network infrastructure configuration
- Network troubleshooting
- Comprehensive IT support for hardware systems
- Technical troubleshooting
- Remote and onsite technical assistance
- Comprehensive end-user assistance
- IT support ticket resolution
- IT maintenance and support
- Technical support for IT operations
- Fundamental network security
- Documentation and reporting skills
- Resilient in high-stress environments
- Workforce management
- Motivational attitude
Accomplishments
- Datamatics Annual Achievers Awardee (2022, 2023)
- Recognized for reliability in high-pressure IT operations
- Reduced downtime through proactive network and system monitoring
Certification
Ethical Hacking - Basic Concepts of Networking (2022)
Timeline
Digital Systems & IT Operations Lead
Digital Workforce PH
01.2025 - 05.2026
Manager - Technical Support Engineer
Sortr Pty Ltd
02.2024 - 01.2025
Team Lead - Technical Support Engineer
Datamatics Global Services Limited
02.2020 - 02.2024
IT Support Engineer
Bennettel RF Technologies & Data Infrastructure Inc.
11.2018 - 02.2020
Bachelor of Science - Computer Engineering
Holy Angel University (HAU)
04.2001 - 11.2018
High School Diploma -
Chevalier School