Kelvine Raph Cunanan
City of San Fernando
Summary
Technology-driven professional with over 5 years of experience in technical support, network troubleshooting, and IT systems maintenance. Skilled in providing exceptional technical solutions, customer support, and IT infrastructure management. Recognized for achieving team goals and contributing to operational efficiency through proactive problem-solving and a customer-focused approach. Successfully implemented initiatives that improved workflow and resource management. Demonstrated leadership and strategic thinking in driving team performance and operational excellence. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Systems & IT Operations Lead
Digital Workforce PH
Angeles City, Province Of Pampanga, Philippines
01.2025 - Current
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, driving productivity gains.
- Developed and maintained standard operating procedures to ensure compliance and consistency.
- Trained and mentored staff on best practices for operational excellence and safety standards.
- Managed inventory systems, reducing waste and improving stock accuracy through regular audits.
- Facilitated communication between departments to enhance collaboration and operational effectiveness.
- Reported issues to higher management with great detail.
- Introduced automation workflows, reducing manual IT tasks by 50%
- Acted as bridge between executives, vendors, and technical teams
- Managed IT operations and service desk
Manager - Technical Support Engineer
Sortr Pty Ltd
02.2024 - 01.2025
- Manage IT equipment and provide technical support to clients (onsite and remote).
- Maintain and monitor network connections, ensuring minimal downtime.
- Assist support staff with technical troubleshooting and offer timely solutions.
- Prepare and deliver updated IT reports for management.
- Troubleshoot computer hardware/software issues and perform regular maintenance.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Implemented strategic initiatives to improve service delivery and customer satisfaction.
Team Lead - Technical Support Engineer
Datamatics Global Services Limited
02.2020 - 02.2024
- Led a team of technical support engineers to deliver quality IT support.
- Provided remote and onsite technical support, including hardware/software troubleshooting.
- Monitored networks, performed basic troubleshooting, and ensured system performance.
- Handled Active Directory user management and network issue resolution.
IT Support Engineer
Bennettel RF Technologies & Data Infrastructure Inc.
11.2018 - 02.2020
- Installed and supported IP radio systems and two-way radio communication equipment.
- Installed surveillance systems (CCTV) to ensure organizational security.
- Delivered IT support to resolve hardware and system performance issues.
Education
Bachelor’s Degree - Computer Engineering
Holy Angel University (HAU)
11.2018
High School Diploma - undefined
Chevalier School
03.2007
Skills
- IT Support & Troubleshooting (Hardware/Software)
- Network Monitoring & Maintenance (Basic)
- Technical Customer Support (Remote/Onsite)
- Active Directory Administration
- IT Reporting & Documentation
- Team Leadership & Training
- Installation of Communication Systems (IP/Radio)
- Systems & Network Security
- Infrastructure & Network Operations
Certification
- Ethical Hacking - Basic Concepts of Networking (2022)
- ISO 9001:2015 - Quality Management System (2022)
- Computer Networking - Digital Network Security (2022)
- Motorola Solutions Certification (2019)
- Cisco Networking Academy: Introduction to Cybersecurity & IoT (2017)
- CCNA Routing and Switching Certifications (2014)
- IT Essentials (2014)
Timeline
Digital Systems & IT Operations Lead
Digital Workforce PH
01.2025 - Current
Manager - Technical Support Engineer
Sortr Pty Ltd
02.2024 - 01.2025
Team Lead - Technical Support Engineer
Datamatics Global Services Limited
02.2020 - 02.2024
IT Support Engineer
Bennettel RF Technologies & Data Infrastructure Inc.
11.2018 - 02.2020
High School Diploma - undefined
Chevalier School
Bachelor’s Degree - Computer Engineering
Holy Angel University (HAU)