Kaye Chanel Cao-wat
Balonzo
Cainta, Province Of Rizal
Summary
Proactive and goal-oriented professional with strong time management, problem-solving, and adaptability skills. Experienced in customer service, BPO, and ESL instruction, with expertise in back-office operations, help desk support, and team leadership. As a College Instructor specialized in BPO and Contact Center Services, I equip students with industry-ready skills. Passionate about service, communication, and education, I thrive in fast-paced environments and prioritize continuous learning, collaboration, and excellence. Seeking opportunities to apply my expertise while driving growth and innovation.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
College Instructor
Cagayan State University
Tuguegarao City
09.2021 - Current
- Improved overall class performance by providing regular feedback and tailored support to individual students
- Developed strong relationships with students through clear communication and active listening, fostering an inclusive classroom environment.
Global/Overseas/ ESL Teacher
51talk
03.2023 - 01.2025
- Responsible for delivering high-quality English instruction to non-native speakers in diverse cultural settings. Designs engaging lessons, assesses student progress, and adapts teaching methods to enhance language proficiency. Facilitates interactive learning experiences to improve speaking, listening, reading, and writing skills.
Licensed Financial Advisor
Sun Life of Canada (Philippines), Inc.
06.2022 - 03.2024
- Built strong client relationships and developed comprehensive financial plans for clients to help them reach their short term and long-term financial goals.
Data Entry Representative
IQOR Philippines Corporation
10.2021 - 01.2022
- Organized data entry of work orders, including purchasing, receiving, shipping, and other administrative tasks.
- Ensured compliance with industry regulations by following strict guidelines when handling sensitive information as working remotely.
- Increased data accuracy by meticulously entering and updating information in company databases.
- Delivered high-quality work consistently by maintaining focus on detail-oriented tasks for long periods of time.
Customer Service Representative
Sitel Philippines Corporation
10.2017 - 10.2020
- Resolved customer complaints with empathy, boosting loyalty and repeat business.
- Promoted as a supervisor (RNT/Help Desk)
- Managed high-pressure situations professionally, ensuring effective dispute resolution.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- POC team lead for back-office team- Monitored team stats and do huddles for coaching when needed.
- Resolved escalated emails and calls and de-escalated them.
- Mentored new hired customer service representative.
Education
Master of Science - English
Saint Paul University
Tuguegarao City, Province Of Cagayan, Philippines 01.2022 - 01.2025
Bachelor of Science - Industrial And Commercial Communication
Cagayan State University
Tuguegarao City, Province Of Cagayan, Philippines 07.2013 - 06.2017
Skills
Time Management
Effective Communication
Team Leadership
Research Writing
Active Listening
Attention to Detail
Relationship Building
Fast Learner
Timeline
Global/Overseas/ ESL Teacher
51talk
03.2023 - 01.2025
Licensed Financial Advisor
Sun Life of Canada (Philippines), Inc.
06.2022 - 03.2024
Master of Science - English
Saint Paul University
01.2022 - 01.2025
Data Entry Representative
IQOR Philippines Corporation
10.2021 - 01.2022
College Instructor
Cagayan State University
09.2021 - Current
Customer Service Representative
Sitel Philippines Corporation
10.2017 - 10.2020
Bachelor of Science - Industrial And Commercial Communication
Cagayan State University
07.2013 - 06.2017