Hi, I’m
KATRINA LYKA DOCA
Email And Chat Support
Tangke 2 City Of Naga,Cebu
Summary
Seeking a job opportunity that is challenging that enables me to utilize my strong organizational skills ,not just focusing on educational background but the ability to work well with people, and carry task with efficiency and effectively which will allow me to grow personally and professionally.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
11
years of post-secondary education
Work History
Sound Connection Phil. Inc. Cebu City
Email and Chat Support
02.2022 - 01.2024
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and was effectively trained by team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Far East Noble House Inc, Gaisano Grand Mall Liloan
Receiving Staff
02.2019 - 01.2022
Job overview
- Moved loads with correct and safe use of forklifts and pallet jacks.
- Supported preventive maintenance efforts by regularly inspecting equipment and handling basic upkeep.
- Adhered to storage plans with proper product placement and organization.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
Far East Noble House Inc, GaisanoCebu
Lead Cashier
12.2015 - 02.2019
Job overview
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Cebu Southland Complex c, Grand FiestaTabunok Talisay
Cashier
09.2014 - 12.2015
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Naga National High SchoolPoblacion City Of Naga, Cebu
06.2008 - 03.2012
Professional Academy of the Philippines
Brgy.South, Naga National High School, Poblacion City of Naga
Bachelor from Secondary Education, English
06.2013 - 03.2014
University Overview
- Certificate of Participation (SEMINAR-WORKSHOP) ICT in INSTRUCTION
- Certificate of Participation (SEMINAR-WORKSHOP) Teaching Strategies in Basic Education
Naga Central Elementary School Central Poblacion City of Naga
06.2006 - 03.2013
Skills
Communication,Comfortable speaking and writingComputer Literacy , Proficient atMS Excel,MS Word and MS Powerpoint
Stock management
Training development aptitude
Recordkeeping strengths
Complaint resolution
Shipping procedures understanding
Receiving support
Staff education and training
Money handling abilities
Warehousing functions
Stocking and replenishing
Timeline
Email and Chat Support
Sound Connection Phil. Inc.
02.2022 - 01.2024
Receiving Staff
Far East Noble House Inc, Gaisano Grand Mall Liloan
02.2019 - 01.2022
Lead Cashier
Far East Noble House Inc, Gaisano
12.2015 - 02.2019
Cashier
Cebu Southland Complex c, Grand Fiesta
09.2014 - 12.2015
Professional Academy of the Philippines Brgy.South, Naga National High School, Poblacion City of Naga
Bachelor from Secondary Education, English
06.2013 - 03.2014
Naga National High School
06.2008 - 03.2012
Naga Central Elementary School Central Poblacion City of Naga
06.2006 - 03.2013