Mary Micabel
Binalbagan
Summary
I am an expert in providing remote assistance to business management professionals as a Virtual Assistant or Virtual Administrative Assistant. My duties include conducting research and organizing data, interacting with customers or clients on their employer's behalf, and performing additional clerical tasks like updating calendars or sorting documents.
Overview
13
13
years of professional experience
Work History
Email/Chat Support
Aventus
02.2022 - 02.2025
- Company Overview: As a non-profit, Wildlife Collection LLC DBA Fahlo makes animal tracking bracelets to help raise money which funds research and saves wildlife
- Fahlo bracelets legitimately track real animals in the wild
- Along with getting the campaign bracelet, we also offer reliable animal tracking
- Each bracelet comes with an animal to track
- As a non-profit, Wildlife Collection LLC DBA Fahlo makes animal tracking bracelets to help raise money which funds research and saves wildlife
- Fahlo bracelets legitimately track real animals in the wild
- Along with getting the campaign bracelet, we also offer reliable animal tracking
- Each bracelet comes with an animal to track
Customer Service Representative
Legato Health Technologies
08.2021 - 03.2022
- Company Overview: Legato Health Technologies Philippines Inc
- Is a healthcare-managed services and solutions company that delivers IT and business operations services to US Health Insurers
- We provide call center, clinical, and applied health IT services with offices in Pasig, Taguig, and Iloilo
- As a Customer Service Representative, I am the first person most customers communicate with when they have a problem
- I must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues my customers' experience
- Legato Health Technologies Philippines Inc
- Is a healthcare-managed services and solutions company that delivers IT and business operations services to US Health Insurers
- We provide call center, clinical, and applied health IT services with offices in Pasig, Taguig, and Iloilo
Chat Support Representative
Concentrix
03.2019 - 02.2021
- Company Overview: Concentrix is an IT company providing technology solutions to clients worldwide with its headquarters in Fremont, California
- This BPO firm also provides services in Brazil, China, Japan, and South Korea
- They specialize in the design, marketing, business processes, and customer management solutions
- As a chat support agent, we connect with customers through instant messaging on a business's website or mobile app
- We provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
- Consistent monthly achiever and performer
- Concentrix is an IT company providing technology solutions to clients worldwide with its headquarters in Fremont, California
- This BPO firm also provides services in Brazil, China, Japan, and South Korea
- They specialize in the design, marketing, business processes, and customer management solutions
Staff Nurse
Binalbagan Infirmary
09.2016 - 01.2017
- Company Overview: Binalbagan Infirmary is an LGU institution/hospital that provides primary and basic health care
- As a Staff Nurse, I administer prescribed medications, apply sterile dressings, monitors vital signs, and do basic bedside nursing
- Maintains confidentiality of patient records
- May perform specialized nursing procedures related to the unique needs of a particular patient population
- Binalbagan Infirmary is an LGU institution/hospital that provides primary and basic health care
Customer Service Representative
Teleperformance
07.2014 - 01.2015
- Company Overview: Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions
- As a Customer Service Representative, I am the first person most customers communicate with when they have a problem
- I must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues my customers' experience
- Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions
Technical Support Representative
Teletech
04.2012 - 02.2013
- Company Overview: Teletech is a leading global IT services and operations company focused on telecommunication
- From upgrading network technology to rolling out new products and services
- Identifies, investigates, and resolves users' problems with the internet and email.Fields support calls, chat, email, and/or other communication from users with inquiries regarding connectivity, printing, and similar concerns
- I have been a consistent performing agent
- Teletech is a leading global IT services and operations company focused on telecommunication
- From upgrading network technology to rolling out new products and services
Customer Service Representative
Transcom
01.2012 - 04.2012
- Company Overview: Transcom WorldWide AB is a Swedish outsourcing company that provides customer care, sales, technical support, and collections services through an extensive network of contact centers and work-at-home agents
- The company operates in Europe, North and South America, Asia, and North Africa
- As a Customer Service Representative, I am the first person most customers communicate with when they have a problem
- I must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues my customers' experience
- Transcom WorldWide AB is a Swedish outsourcing company that provides customer care, sales, technical support, and collections services through an extensive network of contact centers and work-at-home agents
- The company operates in Europe, North and South America, Asia, and North Africa
Education
Bachelor's Degree - Bachelor of Science in Nursing
Riverside College
03.2011
Skills
- Communication Skills
- Hard Working
- Customer Service Skills
- Time Management
- Writing and Typing
- Highly Organized
- Reliability
- Detail-orientation
Personal Information
- Date of Birth: 10/18/90
- Nationality: Filipino
Part Time Jobs
- Amazon Product Researcher, GCS-SHIKANG-US, 07/01/20, 02/28/21, Research products in the Beauty and Personal Care category.
- Email Support Agent, NuFACE, 04/01/21, 12/31/21, Assist clients with inquiries regarding NuFACE products.
Timeline
Email/Chat Support
Aventus
02.2022 - 02.2025
Customer Service Representative
Legato Health Technologies
08.2021 - 03.2022
Chat Support Representative
Concentrix
03.2019 - 02.2021
Staff Nurse
Binalbagan Infirmary
09.2016 - 01.2017
Customer Service Representative
Teleperformance
07.2014 - 01.2015
Technical Support Representative
Teletech
04.2012 - 02.2013
Customer Service Representative
Transcom
01.2012 - 04.2012
Bachelor's Degree - Bachelor of Science in Nursing
Riverside College
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