KATHLEEN JANE BAWI-IN
Maasin, Southern Leyte,SLE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Specialist
AFPMBAI
11.2023 - Current
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
- Handled escalated customer complaints, resolving issues in a timely manner while maintaining professionalism and empathy towards client concerns.
- Assisted customers with self-service transactions.
- Enhanced customer satisfaction by providing efficient and personalized service to each client.
- Examined customer loan applications for loan approvals and denials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Processed and submitted loan applications to underwriter for verification and recommendation.
Fixed-Term Employee/Contractual
AFPMBAI
04.2023 - 10.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Do transmittals/sending documents to Head Office.
- Receiving documents filed by the members.
Customer Professional Representative
MANULIFE BUSINESS PROCESSING SERVICES
09.2022 - 03.2023
- Answers queries of the policy holders regarding with their insurance and payments.
- Resolves client’s accounts issues.
- Process claims with their insurance to any of their needs; hospitalization/death.
Part-time Online ESL Teacher
NATIVE CAMP
03.2021 - 12.2021
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Educated students in basics of English grammar and conversational speaking.
- Promoted critical thinking to build subject engagement and interaction.
Education
Bachelor of Science - Accountancy
SAINT JOSEPH COLLEGE
Maasin, Southern Leyte, Philippines06-2022
Skills
- Compliance Awareness
- Attention to Detail
- Multitasking Abilities
- Work Prioritization
- Leadership
- Verbal/written communication
- Handling Confidential Information
- Proficient in MS Office
- Calm Under Pressure
- Flexible and Adaptable
- Customer service awareness
- Data Entry
Certification
- Top Performing Branch Specialist, AFPMBAI - 1st Semester of 2024
- Top Performing Branch Specialist, AFPMBAI - 3rd Quarter of 2024
- Top Performing Branch Specialist, AFPMBAI - 1st Semester of 2025
Timeline
Branch Specialist
AFPMBAI
11.2023 - Current
Fixed-Term Employee/Contractual
AFPMBAI
04.2023 - 10.2023
Customer Professional Representative
MANULIFE BUSINESS PROCESSING SERVICES
09.2022 - 03.2023
Part-time Online ESL Teacher
NATIVE CAMP
03.2021 - 12.2021
Bachelor of Science - Accountancy
SAINT JOSEPH COLLEGE
Similar Profiles
Wynzcel Armand RanesWynzcel Armand Ranes
Medical Collections Representative at Optum Global AdvantageMedical Collections Representative at Optum Global Advantage
Edzil OlitaEdzil Olita
Server (Part Time) at Libhu Hillside Resort And RestaurantServer (Part Time) at Libhu Hillside Resort And Restaurant
Dave SalonDave Salon
Social Welfare Officer II at Department Of Social Welfare And DevelopmentSocial Welfare Officer II at Department Of Social Welfare And Development
John BaudryJohn Baudry
Branch Specialist at AAA East centralBranch Specialist at AAA East central
MEKAEL LAMBERTMEKAEL LAMBERT
Branch Specialist at Tower Federal Credit UnionBranch Specialist at Tower Federal Credit Union