Mary Gladys Busa
Branch Service Specialist
Quezon City, Metro Manila,Metro Manila
Summary
Customer focused Branch Service Specialist, equipped with operations management skills and in-depth understanding of different banking procedures and techniques. Manages currency, teller duties and responsibilities, handles new accounts related issues and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements.
Overview
13
13
years of professional experience
Work History
Branch Service Specialist
Philippine Bank Of Communications
02.2018 - Current
- Managed branch operations for streamlined processes, resulting in increased efficiency.
- Streamlined transaction processing workflows, resulting in reduced wait times for customers.
- Maintained compliance standards by conducting thorough audits of branch records and transactions.
- Assisted customers in navigating digital banking platforms, promoting ease of use and convenience.
- Enhanced customer satisfaction by providing efficient account services and resolving complex issues.
- Provided exceptional support during account openings or closures, minimizing disruption for clients.
Pharmacy Assistant
Mercury Drug Corporation
02.2016 - 07.2017
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Office Assistant
House Of Representatives
07.2014 - 08.2015
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Congressional Staff
Congressional District Office
05.2011 - 01.2014
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Computer Science
Eastern Samar State University
Borongan City, Eastern Samar, Philippines 04.2001 -
Skills
Client Confidentiality
Data Entry Efficiency
Fraud Detection Skills
Customer Retention Strategies
Cash handling expertise
Banking Product Knowledge
Compliance Awareness
Branch operations understanding
Listening and Empathy
Professionalism and Etiquette
Goal Oriented Approach
Financial transactions accuracy
Civil Service Eligibility
March 26, 2023
Timeline
Branch Service Specialist
Philippine Bank Of Communications
02.2018 - Current
Pharmacy Assistant
Mercury Drug Corporation
02.2016 - 07.2017
Office Assistant
House Of Representatives
07.2014 - 08.2015
Congressional Staff
Congressional District Office
05.2011 - 01.2014
Bachelor of Science - Computer Science
Eastern Samar State University
04.2001 -