Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Karly Mae Valino

Karly Mae Valino

Reservations And Customer Care
Baguio City, Province of Benguet,BEN

Summary

Dynamic Reservations and Customer Care Specialist with IHG Hotels & Resorts, renowned for enhancing booking accuracy and service quality. Leveraging exceptional communication and problem-solving skills, I effectively resolved customer inquiries, ensuring elite members received unparalleled service. Proven ability to adapt under pressure while maintaining high standards of customer relations and support.

Overview

3
3
years of professional experience

Work History

Reservations and Customer Care Specialist

IHG Hotels & Resorts
04.2022 - Current
  • Answered telephone calls and emails to assist customers in making reservations.
  • Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
  • Used exceptional communication to connect with customers, assess needs, and present solutions.
  • Handled the most elite members by providing exceptional service to them

Education

No Degree - Hospitality And Tourism Management

Saint Louis University
Baguio City, Province Of Benguet, Philippines
05.2001 -

Skills

Quality assurance

Accomplishments

  • Supervised team of 20 staff members.
  • Nominated as Diamond Elite of the month because of providing excellence service to our members

Timeline

Reservations and Customer Care Specialist

IHG Hotels & Resorts
04.2022 - Current

No Degree - Hospitality And Tourism Management

Saint Louis University
05.2001 -
Karly Mae ValinoReservations And Customer Care