Karly Mae Valino
Reservations And Customer Care
Baguio City, Province of Benguet,BEN
Summary
Dynamic Reservations and Customer Care Specialist with IHG Hotels & Resorts, renowned for enhancing booking accuracy and service quality. Leveraging exceptional communication and problem-solving skills, I effectively resolved customer inquiries, ensuring elite members received unparalleled service. Proven ability to adapt under pressure while maintaining high standards of customer relations and support.
Overview
3
3
years of professional experience
Work History
Reservations and Customer Care Specialist
IHG Hotels & Resorts
04.2022 - Current
- Answered telephone calls and emails to assist customers in making reservations.
- Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Handled the most elite members by providing exceptional service to them
Education
No Degree - Hospitality And Tourism Management
Saint Louis University
Baguio City, Province Of Benguet, Philippines 05.2001 -
Skills
Quality assurance
Customer service excellence
Service support
Call center experience
Time management
Complaint handling
Inbound customer service
Customer relations
Decision-making
Issue escalation
Problem resolution
Adaptability and flexibility
Active listening
Multitasking and organization
Phone etiquette
Stress management
Call handling
Problem-solving skills
First call resolution
Calm and professional under pressure
Adaptability
Accomplishments
- Supervised team of 20 staff members.
- Nominated as Diamond Elite of the month because of providing excellence service to our members
Timeline
Reservations and Customer Care Specialist
IHG Hotels & Resorts
04.2022 - Current
No Degree - Hospitality And Tourism Management
Saint Louis University
05.2001 -