Summary
Overview
Work History
Education
Skills
Timeline
Character References
Hi, I’m

EMELITA A ALMARIO

CUSTOMER SERVICE ASSOCIATE
LAPU-LAPU CITY, CEBU

Summary

Seasoned Customer Associate with two years of experience and counting dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
years of professional experience
4
years of post-secondary education

Work History

Conduent Cebu
IT park/Ayala Business Park Cebu City

Customer Service Associate III/Hotel Reservations Agent
03.2023 - 03.2024

Job overview

  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Qualfon Cebu
IT park Cebu City

Customer Service Representative Agent
04.2022 - 12.2022

Job overview

  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Wipro Limited Cebu
Ayala Cebu City

Customer Service Representative Agent
07.2021 - 10.2021

Job overview

  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Toyoflex Cebu Corp
Lapu-Lapu City, Cebu

Machine Operator Assembler
01.2016 - 07.2021

Job overview

  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Complied with company and OSHA safety rules and regulations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects
  • Operated machining equipment safely with team of operators
  • Updated daily production logs and informed management of production incidents or non-conformance issues
  • Maintained equipment performance by lubricating and cleaning components

MSM Cebu Corp
Lapu-Lapu City

Product Assembler
09.2014 - 09.2015

Job overview

  • Updated logs and completed production reports.
  • Packaged finished products, labeled boxes and stacked for shipment.
  • Adhered to safety practices and quality standards at all times.
  • Assembled as many as 1000 products each day.

Pentax Ricoh
Lapu-Lapu City, Cebu

Machine Operator Assembler
08.2013 - 08.2014

Job overview

  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Complied with company and OSHA safety rules and regulations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.

Education

Marigondon National High School
Marigondon Lapu-lapuCity, Cebu

High School Diploma
06.2008 - 03.2012

University Overview

Skills

    Inbound and outbound calling

undefined

Timeline

Customer Service Associate III/Hotel Reservations Agent
Conduent Cebu
03.2023 - 03.2024
Customer Service Representative Agent
Qualfon Cebu
04.2022 - 12.2022
Customer Service Representative Agent
Wipro Limited Cebu
07.2021 - 10.2021
Machine Operator Assembler
Toyoflex Cebu Corp
01.2016 - 07.2021
Product Assembler
MSM Cebu Corp
09.2014 - 09.2015
Machine Operator Assembler
Pentax Ricoh
08.2013 - 08.2014
Marigondon National High School
High School Diploma
06.2008 - 03.2012

Character References

Character References

Ms. Ma. Elgen Nacorda. 

Inbound Quality Associate

EXL Service Philippines, Inc.

Mobile No.: 0999-334-7505


Ms. Eliza Almario

Technical Support Representative

Results Cx

Mobile No.: 0906 434 2428


Mr. Rejino Suliano Jr.

Technical Support Representative

Results Cx

Mobile No.: 0956 035 5000


Ms. Felomel Roylo

Cabin Crew Stewardess

P&O

Mobile No.: 09281821396

EMELITA A ALMARIOCUSTOMER SERVICE ASSOCIATE