Karl Winston Sorongon
Purchasing Agent
Baguio City, Province of Benguet
Summary
With 13 years of extensive experience in the call center industry, I have diligently served diverse US-based clients, honing my skills in customer service, problem-solving, and communication. Transitioning to remote work, I spent the last 2 years excelling as a purchasing agent, where I specialized in procurement processes and vendor management. These combined experiences have equipped me with a unique blend of interpersonal and organizational skills, allowing me to thrive in dynamic environments while delivering exceptional results.
Overview
15
15
years of professional experience
Work History
Purchasing Agent
Gorilla Stationers LLC
04.2022 - Current
- Accepted and processed supply requests from sales team, and placed orders per procedures.
- Monitored the progress of orders through the fulfillment process, tracking shipments from placement to delivery to ensure on-time delivery and customer satisfaction.
- Maintained complete documentation and records of all purchasing activities.
- Documented and submitted claims to carriers or suppliers for any discrepancies, damages, or losses incurred during shipment, ensuring timely resolution and reimbursement.
- Communicated with suppliers or vendors to obtain pricing information, set up new accounts, negotiate terms, or address any inquiries or issues related to product procurement.
- Completed additional assignments or tasks assigned by direct manager, potentially including administrative duties, data entry, or project support, to contribute to team objectives and meet organizational goals.
Collections Specialist
Synchrony Financial Services
10.2021 - 04.2022
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Worked with customer to create debt repayment plan based on current financial condition.
Resolutions I
TDCX Philippines
07.2020 - 09.2021
- Responded to guest inquiries by providing timely and accurate responses to guest inquiries, including questions about listings, reservations, policies, and amenities.
- Handled reservation issues
- Provided support during stays
- Managed escalated cases or disputes between guests and hosts, including issues such as property damage, security incidents, or disputes over refunds.
- Mediated conflicts and working towards mutually acceptable resolutions to maintain guest satisfaction and uphold Airbnb's standards.
Retail Customer Service
Amazon Operation Services
11.2019 - 08.2020
- Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting.
- Participated in ongoing training sessions to stay up-to-date on best practices in retail operations and customer service techniques.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Attended to customer complaints and processed product return or replacement requests.
Specialist II
JP Morgan Chase & Co
04.2012 - 09.2019
- Served as the go-to person for specific areas of expertise within the organization, possessing in-depth knowledge and experience in a particular subject matter or domain.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Technical Support Representative
TeleTech Holdings Inc
06.2009 - 03.2012
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
Education
College Level - Nursing
Iloilo Doctors' College
Iloilo City, Province Of Iloilo, Philippines 05.2001 -
Skills
Communication
Attention to Detail
Data organization
Continuous Improvement
Team Collaboration
Self Motivation
Problem-solving abilities
Documentation skills
Timeline
Purchasing Agent
Gorilla Stationers LLC
04.2022 - Current
Collections Specialist
Synchrony Financial Services
10.2021 - 04.2022
Resolutions I
TDCX Philippines
07.2020 - 09.2021
Retail Customer Service
Amazon Operation Services
11.2019 - 08.2020
Specialist II
JP Morgan Chase & Co
04.2012 - 09.2019
Technical Support Representative
TeleTech Holdings Inc
06.2009 - 03.2012
College Level - Nursing
Iloilo Doctors' College
05.2001 -