Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ma. Kathyrine Bautista

Baguio City, Province Of Benguet

Summary

Dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, MS Teams, and other productivity tools. Possesses strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

17
17
years of professional experience

Work History

Virtual Administrative Assistant

Corporation4less Inc
01.2019 - 03.2025
  • Executed business and personal arrangements for clients.
  • Answered and screened calls to provide information, schedule appointments, and take detailed messages.
  • Monitored emails, organized inbox, and prioritized messages.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Completed business correspondence, transcription, and data entry.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Managed CRM input, exports and clean up.

Virtual Administrative Assistant

Demand Dynamics
02.2014 - 10.2018
  • Managed client communication and customer service via phone and email.
  • Oversee merchant account operations, billing, and payment processing through Chargebee, Worldpay, Stripe, and Elavon.
  • Manage chargeback responses and documentation.
  • Record multiple bank transactions, expenses, accounts payable, and receivables through QuickBooks to ensure accuracy and balance.
  • Generate daily, weekly, and monthly sales performance reports.
  • Managing and resolving high-priority cancellation and refund inquiries via phone and email.

Collections Specialist

FCO Worldwide Inc
11.2007 - 02.2012
  • Counseled debtors on payment options and arranged installment agreements.
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
  • Worked in a call center environment handling manual and automatically dialed outbound calls, approximately 100 calls per day.
  • Negotiated repayment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Processed payments and applied to customer balances.
  • Processed and documented client dispute in compliance with FDCPA.

Education

Associate of Science - Industrial Engineering

Adamson University
Manila, Metro Manila, Philippines
03.2000

Skills

  • Document preparation
  • Report generation
  • File management
  • Invoicing and billing
  • Email management
  • Calendar and meeting management
  • Customer service
  • Attention to detail
  • Problem-solving
  • Data entry and confidentiality
  • Expense tracking and reporting

Timeline

Virtual Administrative Assistant

Corporation4less Inc
01.2019 - 03.2025

Virtual Administrative Assistant

Demand Dynamics
02.2014 - 10.2018

Collections Specialist

FCO Worldwide Inc
11.2007 - 02.2012

Associate of Science - Industrial Engineering

Adamson University

Similar Profiles

CREATE PROFILE
Ma. Kathyrine Bautista