Karla Mae Aguihon
Technical Support And Customer Support Representative
Bacolod City
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
TeleTech
Bacolod City
12.2018 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
Customer Support Representative
TeleTech
Bacolod City
12.2018 - 11.2019
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Customer Support Representative
Panasiatic Solutions Inc.
Bacolod City
08.2016 - 02.2017
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
Education
Bachelor Of Theology - Theology
Maranatha Baptist Bible College
Bacolod City 03.2012 - 03.2015
Luis Hervias National High School
Bacolod City 01.2012 - 03.2012
Skills
Technical issues analysis
Data recovery
Complaint resolution
Customer service expert
Technical Support
Network diagnostics
Issue troubleshooting
Sales expertise
Route dispatch
Flexible and Adaptable
Timeline
Technical Support Representative
TeleTech
12.2018 - Current
Customer Support Representative
TeleTech
12.2018 - 11.2019
Customer Support Representative
Panasiatic Solutions Inc.
08.2016 - 02.2017
Bachelor Of Theology - Theology
Maranatha Baptist Bible College
03.2012 - 03.2015
Luis Hervias National High School
01.2012 - 03.2012