Karla Mae Aguihon
Technical Support And Customer Support Representative
Bacolod City
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
TeleTech
Bacolod City
12.2018 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
Customer Support Representative
TeleTech
Bacolod City
12.2018 - 11.2019
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Customer Support Representative
Panasiatic Solutions Inc.
Bacolod City
08.2016 - 02.2017
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
Education
Bachelor Of Theology - Theology
Maranatha Baptist Bible College
Bacolod City 03.2012 - 03.2015
Luis Hervias National High School
Bacolod City 01.2012 - 03.2012
Skills
Technical issues analysis
Timeline
Technical Support Representative
TeleTech
12.2018 - Current
Customer Support Representative
TeleTech
12.2018 - 11.2019
Customer Support Representative
Panasiatic Solutions Inc.
08.2016 - 02.2017
Bachelor Of Theology - Theology
Maranatha Baptist Bible College
03.2012 - 03.2015
Luis Hervias National High School
01.2012 - 03.2012
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