Open To Work
Karen Perez
Manila
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Financial Chat Support
Concentrix – JP Morgan Chase UK
08.2024 - 10.2025
- Assist customers via chat with their banking transactions, account inquiries, and card-related concerns.
- Provide accurate information and solutions while maintaining confidentiality and security of customer data.
- Help customers with disputes, payments, balance checks, and account updates.
- Ensure each interaction meets quality, accuracy, and compliance.
Technical Support
Acquire BPO Solutions – iPrimus
01.2024 - 05.2024
- Assist customers with internet connectivity, modem, and router issues through chat or call.
- Perform troubleshooting steps to resolve technical problems efficiently.
- Guide customers in setting up and configuring network devices.
- Escalate complex issues to higher support teams when necessary.
- Document all interactions and solutions accurately in the system.
- Ensure customer satisfaction by providing clear, patient, and effective technical assistance.
Education
Senior High School - Humanities and Social Sciences
Bagong Barrio Senior High School
01-2022
Junior Highschool -
Genaro B. Lureñana National Highschool
Ormoc City, Leyte 06.2016 - 04.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₱25000/yr - ₱200000/yrCertification
- 3rd Placer | Radio Broadcasting
- Red Cross Youth – Leadership Awardee
- With Honors
- Leadership Youth Awardee
Timeline
Financial Chat Support
Concentrix – JP Morgan Chase UK
08.2024 - 10.2025
Technical Support
Acquire BPO Solutions – iPrimus
01.2024 - 05.2024
Junior Highschool -
Genaro B. Lureñana National Highschool
06.2016 - 04.2019
Senior High School - Humanities and Social Sciences
Bagong Barrio Senior High School