KAREN LEI LIM
Paranaque City, Province Of Rizal,RIZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager / Client Relationship Manager
ECAPRO OUTSOURCING CORP.
11.2019 - 12.2023
- Oversee the day-to-day administrative and operational support to Management, Clients and Staff
- Manage client relationship, which includes answering administrative queries and monitoring client account matters
- Escalate areas of concern as raised by clients and ensure that their needs are fulfilled effectively
- Monitor employees' performance by coordinating with the Clients on their feedback
- Organize meetings with the Clients, including endorsement of candidates for employment
- Oversee the HR & Recruitment department of the organization
- Source potential candidates through various channels and available professional networks
- Conduct initial and phone interview for applicants on all positions
- Create and distribute memos and guidelines about company rules and policies
- Supervise day-to-day operations and carry out all administrative duties
- Coordinate with Australian clients for all administrative support and assistance
- Process payroll from daily time attendance monitoring to release of salary pay
- Check and maintain company supplies
- Manage company calendar for holidays, operation shutdown, appointments and other events
- Responsible for all front office activities
- Coordinate with the management, employees, suppliers, and clients for all administrative concerns
- Prepare payroll, government mandatory contributions and withholding tax documents of employees
- Finalize and reconcile quarterly income and expense of the Company.
Office Manager
ECAPRO OUTSOURCING CORP.
02.2019 - 10.2019
Office Administrator
ECAPRO OUTSOURCING CORP.
07.2017 - 01.2019
Service Tracking Specialist
SL TEMPS (PHILIPPINES)
07.2016 - 06.2017
- Responsible in tracking the status of pick-up service in the Philippines
- Coordinate status with the Service Centers and Assigned Courier to maintain good quality service
- Create process for pick-up service to ensure smooth transaction
- Provide outstanding service not only to customers, but partners too.
Accounting Assistant / Cashier
FIRST MEDICAL CENTER (ABU DHABI)
03.2015 - 06.2016
- Communicate with clients, suppliers, insurance partners and other individuals involved in the operation
- Receive, maintain and disburse Petty Cash Fund
- Prepare reports needed by External Auditor and work on bank reconciliation
- Schedule and confirm appointment for clients
- Assist directly the accountants and Auditor
- Assist the manager in creating marketing tools to promote the services of the center.
Technical Project Manager
ENTIRECITY TECHNOLOGIES PHIL. INC. (PHILIPPINES)
05.2012 - 01.2014
- Coordinate marketing activities and project-related concerns within the team
- Communicate with clients, marketing specialists, and other individuals to answer questions, disseminate information and any updates or changes in the operation
- Manage the overall operation of the business to provide better service to clients and the Marketing team
- Monitor Project progress
- Create and modify documents using Microsoft Office, Microsoft PowerPoint and Microsoft Excel
- Setup and coordinate meetings and conferences
- Collect, count, and disburse money, and do basic bookkeeping
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Help in project implementation
- Recommend improvements or corrections to programmers
- Ensure that every phase and feature of the software functions according to user requirements
- Ensure that objectives are met and
- Monitor the performance after implementation to prevent problems and ensure efficiency of operation.
Sales Associate
BLUE COAST INC. (SOUTH CAROLINA USA)
03.2011 - 06.2011
- Assist customers with sales, product demonstrations, after sales product service and support
- Maintain an awareness of all promotions and specials
- Greet and acknowledge the customers who enter the shop
- Maintain and perform product inventory
- Offer good deals and discounts
- Ensure that each customer receives outstanding service by providing a friendly environment
- Maintain solid product knowledge
- Responsible for security within the store.
Education
Bachelor of Science in Business Administration major in Management Accounting -
ST. PAUL UNIVERSITY PHILIPPINES (SPUP)
Tuguegarao City, CagayanSkills
Summary Of Qualification
I am eager to acquire new skills to enhance my performance and contribute to the company's success. With a passion for learning, determination, and a focus on well-being, I approach each task with dedication and enthusiasm. These qualities will guide me in accomplishing my responsibilities effectively.
Activities
- Participation in the USA Work and Travel Program - Folly Beach South Carolina USA - March-June 2011
- Club Treasurer - Society of Young Management Accountants (SYMA) - June 2011-March 2012
- Participation in the annual Regional Business Exposition in St. Paul University Philippines (SPUP)
- Participation in Business Plan and Research (Silver Medal - School Best Research Presenter)
- Member of Youth Ministry in St. Isidore's Parish (2004-2008)
- SLREI Alumni Association (Secretary)
Certification
Certificate of Eligibility (Professional level), Civil Service Commission
Playing guitar, writing songs
My hobbies include playing the guitar and writing songs. I enjoy expressing myself through music, whether it's strumming chords or crafting lyrics. It's a creative outlet that brings me joy and allows me to connect deeper in my emotions and experiences.
Timeline
General Manager / Client Relationship Manager
ECAPRO OUTSOURCING CORP.
11.2019 - 12.2023
Office Manager
ECAPRO OUTSOURCING CORP.
02.2019 - 10.2019
Office Administrator
ECAPRO OUTSOURCING CORP.
07.2017 - 01.2019
Service Tracking Specialist
SL TEMPS (PHILIPPINES)
07.2016 - 06.2017
Accounting Assistant / Cashier
FIRST MEDICAL CENTER (ABU DHABI)
03.2015 - 06.2016
Certificate of Eligibility (Professional level), Civil Service Commission
05-2012
Technical Project Manager
ENTIRECITY TECHNOLOGIES PHIL. INC. (PHILIPPINES)
05.2012 - 01.2014
Sales Associate
BLUE COAST INC. (SOUTH CAROLINA USA)
03.2011 - 06.2011
Bachelor of Science in Business Administration major in Management Accounting -
ST. PAUL UNIVERSITY PHILIPPINES (SPUP)
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