Summary
Overview
Work History
Education
Skills
Timeline
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Christine Gongon

Taytay, Province Of Rizal,RIZ

Summary

Dynamic DC Supervisor at Flash Express Philippines with a proven track record in team leadership and problem-solving. Enhanced productivity through strategic goal setting and efficient workflow design. Skilled in mentorship development and regulatory compliance, fostering a collaborative environment that boosts morale and performance. Committed to delivering exceptional results and customer engagement. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

11
11
years of professional experience

Work History

DC Supervisor

Flash Express Philippines
01.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Production Staff Member

Garner Multi-service and Trading Corporation
08.2021 - 08.2022
  • Demonstrated adaptability by quickly learning new processes and operating various machinery as needed to meet production demands.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Collaborated with cross-functional teams to achieve optimal workflow, resulting in improved productivity levels.
  • Promoted teamwork among staff members by fostering open communication channels and actively collaborating on problem-solving efforts.
  • Completed daily production targets by diligently performing assigned tasks while minimizing errors or defects in output.
  • Made sure that products were produced on time and are of good quality.


Customer Service Representative

Tech Mahindra - V Customer Philippines
10.2014 - 01.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Bachelor of Science - Information Technology

AMA Computer College
Las Pinas, Metro Manila, Philippines
09-2024

High School Diploma -

Rizal Experimental Station And Pilot School of Cottage Indus
Pasig, Metro Manila, Philippines
03-2009

Skills

  • Mentorship development
  • Goal-focused
  • Team leadership
  • Customer engagement
  • Strong attention to detail
  • Problem-solving skills
  • Workplace conduct enforcement
  • Regulatory compliance design
  • Task coordination
  • Comprehensive documentation skills
  • Effective problem resolution
  • Proficient in handling multiple priorities
  • Strategic goal setting
  • Analytical problem-solving

Timeline

DC Supervisor

Flash Express Philippines
01.2023 - Current

Production Staff Member

Garner Multi-service and Trading Corporation
08.2021 - 08.2022

Customer Service Representative

Tech Mahindra - V Customer Philippines
10.2014 - 01.2016

Bachelor of Science - Information Technology

AMA Computer College

High School Diploma -

Rizal Experimental Station And Pilot School of Cottage Indus

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Christine Gongon