Crizel Joy Tabique
DC Supervisor
Sta. Maria
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
DC Supervisor
Flash Express Ph
06.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Front-end Cashier
Sanford Marketing Corp.
5 2018 - 9 2018
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Social Media Analyst
FBC Asia Pacific
11.2021 - 12.2022
- Managed multiple social media accounts simultaneously, ensuring cohesive messaging and consistent growth across platforms.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Staff (Customer Service Representative)
Super 11 Marketing Corp.
07.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Office Staff
Las Palmas Homeowners Assoc.
10.2020 - 01.2021
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
- Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
Cashier/Barista (PART TIME)
SB Coffee & Tea Village
05.2020 - 10.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Dental Assistant
Dental Clinic Dr. Deborah Manugas-Ramos
09.2019 - 10.2020
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Branch Cashier
St. Peter Life Plan, Inc.
03.2019 - 08.2019
- Participated actively in staff meetings, sharing insights on process improvements that could enhance overall branch performance.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported bank management in monitoring key performance metrics, identifying areas for improvement within the cashier role function.
- Navigated challenging customer situations calmly and professionally, deescalating conflicts before they escalated further.
- Managed cash supply levels effectively, ordering additional funds when necessary to maintain optimal balances at all times.
- Collaborated with team members to achieve branch goals, fostering a supportive work environment.
- Increased efficiency by balancing cash drawers quickly and accurately at the end of each shift.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science in Information Technology -
SPECIAL TECHNICAL VOCATIONAL EDUCATION -
FORTUNATO F. HALILI NATIONAL AGRICULTURAL SCHOOL
Santa Maria, Philippines04.2014
Bachelor of Science - Information Technology
STI College of Santa Maria
Santa Maria, Philippines 04.2001 -
Skills
Work Coordination
Teamwork and Collaboration
Strategic Planning
Staff Management
Multitasking
Process Improvement
Schedule development
Staff Discipline
Employee Motivation
Training and mentoring
Complex Problem-Solving
Operations Management
Personal Information
- Age: 26 yrs. old
- Father's Name: Cesar Tabique
- Occupation: Truck Driver
- Mother's Name: Leonisa Tabique
- Occupation: House wife
- Date of Birth: 01/23/98
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Catholic
Training
- Training Future Innovation, 21st STI National Youth Convention, 02/02/16
- I Will Lead Innovation, 21st STI National Youth Convention, Laus Group Convention Center, Pampanga, 09/21/16
- It's Virtually Everything, STI College Sta. Maria, Cinema 3, Walter Mart Sta. Maria, 03/14/17
References
- George Ramos, DC Supervisor, Flash Express Ph - 09488332325
- Lead Troy Irocio, Assistant DC Supervisor, Flash Express Ph - 09086327593
- Richard Jebulan, Business Owner, Flash Express Ph - 09151853452
- Bryan Diaz, Youth Pastor, Light of the World Christian Center - 09397124323
- Dennis Woo, Bike Courier, Flash Express Ph - 09063472651
- Shiela Aguilar, Bike Courier, Flash Express Ph - 09929986635
Timeline
DC Supervisor
Flash Express Ph
06.2023 - 10.2024
Social Media Analyst
FBC Asia Pacific
11.2021 - 12.2022
Office Staff (Customer Service Representative)
Super 11 Marketing Corp.
07.2021 - 11.2021
Office Staff
Las Palmas Homeowners Assoc.
10.2020 - 01.2021
Cashier/Barista (PART TIME)
SB Coffee & Tea Village
05.2020 - 10.2020
Dental Assistant
Dental Clinic Dr. Deborah Manugas-Ramos
09.2019 - 10.2020
Branch Cashier
St. Peter Life Plan, Inc.
03.2019 - 08.2019
Bachelor of Science - Information Technology
STI College of Santa Maria
04.2001 -
Front-end Cashier
Sanford Marketing Corp.
5 2018 - 9 2018
Bachelor of Science in Information Technology -
SPECIAL TECHNICAL VOCATIONAL EDUCATION -
FORTUNATO F. HALILI NATIONAL AGRICULTURAL SCHOOL
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