Summary
Overview
Work History
Education
Skills
Timeline
Generic
Juvie Liza Ramos

Juvie Liza Ramos

Customer Service Representative

Summary

Customer Service Representative with 6 years of experience providing exceptional support to customers. Skilled in resolving inquiries, handling complaints, and ensuring customer satisfaction through effective communication and problem-solving. Expertise in troubleshooting, diagnosing, and resolving technical issues.

Overview

7
7
years of professional experience

Work History

Ryoko Chat Support Specialist

Orbio World
09.2025 - 02.2026
  • Provided timely and accurate support to customers, enhancing overall user satisfaction.
  • Resolved customer inquiries through multiple channels, improving response times and service quality.
  • Trained and mentored new chat support agents, fostering a collaborative team environment.
  • Utilized CRM systems to track customer interactions, ensuring all queries were documented accurately.

Customer and Technical Support

Concentrix Cvg Phillippines
01.2020 - 01.2025
  • Customer Support
  • Helps with general inquiries about products, warranties, pricing, and promotions.
  • Assists with order tracking, returns, and refunds.
  • Provides guidance on service center locations and store policies.
  • Ensures customers feel valued and satisfied after their purchase.
  • Technical Support
  • Offers troubleshooting help, like fixing connectivity or app problems.
  • Guides users through settings, updates, and optimizations for a better experience.
  • Sometimes handles repairs and diagnostics if a product needs fixing.

Product Specialist

Cebu Vivo Mobile Tech
01.2016 - 01.2017
  • We sell Vivo smartphones
  • Consistently exceed our sales quota every month

Education

Bachelor of Science - Industrial Technology

Cebu Technological University-Danao Campus
01-2016

Skills

Problem-Solving

Multitasking

Analytical Thinking

Patience & Teaching Ability

Active Listening

Clear Communication

Multitasking Abilities

Understanding customer needs

Call center experience

Billing procedures

Timeline

Ryoko Chat Support Specialist

Orbio World
09.2025 - 02.2026

Customer and Technical Support

Concentrix Cvg Phillippines
01.2020 - 01.2025

Product Specialist

Cebu Vivo Mobile Tech
01.2016 - 01.2017

Bachelor of Science - Industrial Technology

Cebu Technological University-Danao Campus
Juvie Liza RamosCustomer Service Representative