JUSTINE QUEEN GOLTIANO
Bato
Summary
Dynamic and strategic operations leader with over 8 years of experience in business operations, team leadership, and executive support. Currently serving as Operations Manager at Athena, driving performance, optimizing processes, and cultivating strong partnerships in a client-centric environment. Experienced in coaching teams and clients on high-impact practices like delegation and ownership. Adept at crisis resolution, performance management, and stakeholder alignment in global, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Procurement Specialist
Soligent
09.2022 - 07.2025
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Oversaw inventory control, accounting, and supply reports.
- Monitored pricing trends and negotiated pricing to optimize profitability.
- Established relationships with vendors and suppliers to streamline procurement operations.
Operations Manager
TaskUs
01.2021 - 09.2022
- Oversaw operations and team performance for multiple client accounts
- Led hiring, onboarding, and coaching initiatives, fostering accountability
- Strengthened client relationships by delivering insights and enhancing workflows
Operations Manager
Acquire BPO
12.2015 - 12.2020
- Managed day-to-day operations, collaborate with stakeholders on strategies and partner with the clients
- Conducted performance reviews and facilitated training sessions
Team Leader | Process & Research Representative
Startek
04.2008 - 10.2015
- Directed frontline teams handling customer service and data processing
- Developed training modules and maintained high satisfaction rates
Customer Service Representative
eTelecare Global Solutions
04.2006 - 05.2007
Education
Bachelor of Science - Psychology
Far Eastern University Manila
01.2009
BS - Nursing
Cebu Doctors' University
01.2006
Bachelor of Science - Management
Cebu Institute of Technology University
Cebu06-2025
Skills
- Client Partnership Management
- Delegation Coaching & Leadership
- Performance Optimization
- Critical Thinking & Analysis
- Crisis & Conflict Resolution
- Cross-Cultural Collaboration
- Business Acumen & Strategy
- Communication & Relationship Management
Timeline
Procurement Specialist
Soligent
09.2022 - 07.2025
Operations Manager
TaskUs
01.2021 - 09.2022
Operations Manager
Acquire BPO
12.2015 - 12.2020
Team Leader | Process & Research Representative
Startek
04.2008 - 10.2015
Customer Service Representative
eTelecare Global Solutions
04.2006 - 05.2007
BS - Nursing
Cebu Doctors' University
Bachelor of Science - Psychology
Far Eastern University Manila
Bachelor of Science - Management
Cebu Institute of Technology University
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