Juoviean Estores
IT Support Specialist
Makati City, Metro Manila
Work Preference
Desired Job Title
IT AssociateIT Support SpecialistDigital Marketing SpecialistSecretaryWork Type
Full TimeLocation Preference
HybridLocation: Makati City, Metro Manila, Philippines
Open to relocation: Yes
Salary Range
6/yr - 600000/yrImportant To Me
Work-life balanceFlexible work hoursPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave4-day work weekSummary
Results-driven IT Professional with nearly 5 years of experience in technical support, system administration, and IT asset management. Expertise in deploying IT equipment, managing user access, and administering SharePoint environments. Proficient in Windows environments, networking fundamentals, and IT security procedures. Skilled in delivering reliable technology solutions through effective collaboration with stakeholders.
Overview
2
2
Certifications
6
6
years of professional experience
Work History
IT Associate
Colas Rail Philippines Inc. - North-South Commuter Railway
Pasig City
02.2024 - 11.2025
- Administered first-level and second-level technical help for 200+ employees, addressing hardware, software, network, and connectivity obstacles with focus on decreasing business downtime.
- Directed accurate tracking of inventory and lifecycle management for company IT assets such as laptops, monitors, mobile devices, and peripherals.
- Oversaw onboarding and offboarding activities, integrating account setup, equipment provision, and IT orientation for newly hired employees.
- Conducted laptop formatting and reimaging through server solutions to enhance system performance.
- Managed distribution of IT tools to employees, improving resource efficiency.
- Managed procurement requests for critical IT equipment upon requirement.
- Executed and supervised MFA solutions to improve security of employee accounts.
- Engaged with suppliers to establish favorable terms and pricing for acquisitions.
- Coordinated dissemination of IT acceptance forms to NSCR team for processing.
- Oversaw distribution of communication handsets facilitating expatriates' connectivity objectives
- Administered and managed MFA solutions, including user enrollment, authentication method configuration, account recovery, and troubleshooting login issues, ensuring secure and seamless access to company applications and resources.
IT Support Specialist
Frontrunner Financial Consultancy Inc.
Quezon City
05.2021 - 01.2024
- Created tailored websites for clients, addressing specific needs and preferences.
- Assessed and troubleshot 100% software and hardware concerns, correcting technical issues to maintain peak system performance.
- Constructed floor plan for new office to enhance spatial efficiency and systematic arrangement.
- Facilitate desktop computer formatting and reimaging via USB stick and CD to ensure all essential applications are installed correctly.
- Managed logistics for IT equipment deployment, ensuring timely access for WAH staff.
- Controlled office supplies budget, directing effective allocation and resource usage.
- Produced detailed AutoCAD floor plan illustrating spatial layout and furniture configuration set for presentation to company owner for assessment and approval
Digital Marketing Specialist
Private Broker Inc.
BGC Taguig
01.2020 - 07.2020
- Assessed site performance data to improve user interactions and elevate conversion rates.
- Worked alongside cross-functional teams to craft unified marketing strategies.
- Formulated company brands products and services: designed visual identities and marketing materials to compellingly represent company's offerings.
- Supervised daily website posting, managing content dissemination across all associated social media channels to boost online visibility and interaction.
- Managed social media accounts to enhance brand visibility and engagement.
Secretary
Miss Earth Inc.
06.2019 - 11.2019
- Directed scheduling and calendar appointments for candidates across international locations, optimizing time management and workflow efficiency.
- Managed and sustain candidate international records effectively
- Supervised organized filing systems accelerating document retrieval efficiency and strengthening overall organization.
- Facilitated scheduling of daily activities, appointments, and meetings for candidates, enhancing organizational efficiency and ensuring timely updates on plans.
- Coordinated with managers and stakeholders to preserve uniformity in project objectives.
Education
Bachelor of Science - Information Technology Major in Digital Arts
04.2001 -
Bachelor of Science - Information Technology
04.2001 -
- Thesis Statement: Jumping Kangaroo Adventure
- Thesis Leader as Head Programmer
Skills
IT procurement
Incident management
Hardware maintenance
ITIL processes
Virtualization technologies
Ticket management
Certification
CompTIA A+ - Ongoing
Languages
English
Bilingual or Proficient (C2)
Timeline
IT Associate - Colas Rail Philippines Inc. - North-South Commuter Railway
02.2024 - 11.2025
IT Support Specialist - Frontrunner Financial Consultancy Inc.
05.2021 - 01.2024
Digital Marketing Specialist - Private Broker Inc.
01.2020 - 07.2020
Secretary - Miss Earth Inc.
06.2019 - 11.2019
STI College Global - Bachelor of Science, Information Technology Major in Digital Arts
04.2001 -
STI College Sta Mesa - Bachelor of Science, Information Technology
04.2001 -
Reference
MA. KHARLA JACOB
TOTAL REWARDS PARTNER | HILTI
+63 906 235 1805
RACHELLE NITZ GABRIEL
DOCUMENT CONTROLLER | ADDMORE SERVICES
+63 943 643 1422