Giuliano Francisco S. Pereira
Antipolo City, Province Of Rizal
Summary
Experienced with troubleshooting hardware and software issues, ensuring minimal downtime. Utilizes strong problem-solving skills to maintain and optimize IT infrastructure. Knowledge of network administration and system maintenance, consistently delivering reliable IT support.
Overview
2
2
years of professional experience
Work History
IT Associate
Central One
Bagac, Province Of Bataan, Philippines
05.2023 - 12.2024
- Enhanced data security with the implementation of encryption protocols and regular backup procedures.
- Championed end-user satisfaction by promptly addressing help desk inquiries and providing remote assistance when needed.
- Led cross-departmental initiatives aimed at improving interconnectivity between systems for streamlined operations.
- Maintained up-to-date documentation on all IT projects, facilitating knowledge transfer among team members and stakeholders alike.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Information Management
Pasig Catholic College
03-2010
Skills
- IT procurement
- Incident management
- IT governance
- Hardware maintenance
- Data entry
- Technical support
- Teamwork and collaboration
Timeline
IT Associate
Central One
05.2023 - 12.2024
Bachelor of Science - Information Management
Pasig Catholic College