Julius Uriel Salalima
Quezon City
Summary
Cheerful individual skilled in up selling techniques. Possesses excellent phone etiquette and verbal communication skills. Utilizes extraordinary time management skills to accommodate numerous concern of clients. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Airline Reservations Agent
International Airline Services Asia
08.2022 - 09.2023
- Received incoming reservations inquiries and updated existing bookings in line with established policies and procedures
- Advised customers regarding flight inquiries, checking availability and confirming reservations
- Processed payments and sent confirmation details to customers via email or mobile app
Education
Bachelor of Science - Air Transportation
PATTS COLLEGE OF AERONAUTICS
01.2023
Skills
- Amadeus GDS
- Travel account management
- Positive attitude
- Compliance
- Problem-solving
- Time management
- E-travel software
- Salesforce
- Active listening
- Critical thinking
Accomplishments
- Top 1 Lowest Average Handling Time for 7 consecutive weeks, 11/01/22 - 12/31/22
- Highest ticket sales and paid services of the Month, 12/01/22
- Amadeus trained
- Top agent March-April 2024 Lowest AHT
- 100% Positive Experience May-July 2024
Hobbies and Interests
- Travel
- Basketball
- Computer games
- Movies
Timeline
Customer Service Representative
Concentrix
10.2023 - 11.2024
Airline Reservations Agent
International Airline Services Asia
08.2022 - 09.2023
Bachelor of Science - Air Transportation
PATTS COLLEGE OF AERONAUTICS
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