Windell Caminero
Customer Service Representative
Argao
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HITI Inc.
11.2020 - 02.2024
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service /Sales Admin
AirTreks
01.2020 - 09.2020
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Provides ballpark prices on customer's preferred itinerary.
- Assess the GDS for customers calling about voluntary and involuntary changes.
Customer Service • Flex Team Leader
Teleperformance Philippines
04.2012 - 01.2020
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
No Degree - Computer Technology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa City 05.2001 -
Skills
Complaint Resolution
Product Knowledge
Call Management
Call Center Operations
Customer Service
Amadeus GDS
Worldspan GDS
Apollo GDS
Timeline
Customer Service Representative
HITI Inc.
11.2020 - 02.2024
Customer Service /Sales Admin
AirTreks
01.2020 - 09.2020
Customer Service • Flex Team Leader
Teleperformance Philippines
04.2012 - 01.2020
No Degree - Computer Technology
Pamantasan Ng Lungsod Ng Muntinlupa
05.2001 -