Playing Online Games
Julius Cañal
Figuracion
Mandaue City, Province Of Cebu
Summary
With a proven track record of enhancing customer satisfaction at Cohere Outsourcing Phils. Inc., Sykes Asia, and Concentrix,I have quickly resolved complex technical issues and professionally managed high-stress situations. My expertise in customer service and active listening has enabled me to excel in call management and leverage product knowledge to exceed service goals. My accomplishments include notably improving user experience through proficient problem-solving and communication.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative - Travel Account
Cohere Outsourcing Phils. INC
05.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer requests including rebooking's, cancellations of bookings, and inquiries about reservations.
- Maintained detailed records of customer interactions, ensuring proper follow-ups and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Technical Support Representative
Sykes Asia
06.2017 - 02.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
The Results Companies - Cebu
03.2016 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Techical Support Representative
Ionos Web Hosting Provider -Formerly 1and1 Interne
10.2015 - 03.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Enhanced customer satisfaction through provision of prompt and precise technical support for a range of software and hardware problems.
Education
Bachelor of Science - Marine Engineering
University of Cebu
Alumnos, Mambaling Cebu City, Philippines 06.1994 - 04.1996
Skills
Customer Service
Interests
Timeline
Customer Service Representative - Travel Account
Cohere Outsourcing Phils. INC
05.2021 - 08.2023
Technical Support Representative
Sykes Asia
06.2017 - 02.2020
Customer Service Representative
The Results Companies - Cebu
03.2016 - 02.2017
Techical Support Representative
Ionos Web Hosting Provider -Formerly 1and1 Interne
10.2015 - 03.2016
Bachelor of Science - Marine Engineering
University of Cebu
06.1994 - 04.1996
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