Nahtlyn Non

Managed customer account inquiries, ensuring prompt resolutions and a high level of customer satisfaction. Effectively addressed and resolved complex customer issues, contributing to strong client retention and long-term relationships. Provided comprehensive support for travel arrangements, including booking, modifications, and cancellations. Demonstrated exceptional communication skills, actively listening to customer concerns and offering tailored solutions. Consistently maintained a positive and professional demeanor, helping to enhance the overall customer experience and foster trust and loyalty..

Responsible for calculating and verifying payment amounts, and preparing cheques for disbursement. Also assists with bookkeeping tasks, including the systematic filing and organization of receipts to ensure proper record-keeping and compliance.

Oversaw client recruitment and managed the payment collection process, ensuring timely and accurate transactions. Handled office tasks, including data entry and updating records from field collections. Responsible for performing financial calculations, reconciling accounts, and balancing collected funds to maintain financial integrity and accuracy. Fostered strong relationships with clients to ensure continued engagement and compliance with payment schedules.

Handled incoming information requests or directed to relevant team members. Handled incoming calls to provide information, direct callers and take messages.

Managed shop floor stock levels, ensuring timely restocking to maintain an organized and visually appealing store presentation. Compiled and analyzed daily sales reports to track trends, monitor performance, and identify opportunities for improvement. Performed opening and closing duties to ensure the store was fully prepared for daily operations. Delivered personalized product recommendations based on customer preferences and buying patterns, enhancing the shopping experience. Conducted regular inventory checks, identifying discrepancies and taking corrective actions to ensure accurate stock counts and minimize loss.