Julia Aura A. Castillo
E-Commerce Assistant
Quezon City
Summary
I have over seven years of experience in the BPO industry, which has sharpened my data-driven sales and collections skills. I am highly focused and capable of working on multiple tasks simultaneously, even under pressure, while maintaining quality standards. I am eager to share my expertise and willing to undergo training in other fields to improve and enhance my skills constantly.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
E-Commerce Assistant
Flying Future Services Inc.
Quezon City
03.2016 - Current
- Processing online deposits and withdrawals.
- Monitored transactions and ensured strict staff compliance with established rules and procedures.
- Processed transactions across various platforms, including e- wallets, banks, and cryptocurrency.
- Responded promptly to client service and internal inquiries, effectively escalating challenges as needed.
Client Service Associate
BDO Unibank
Quezon City
06.2015 - 12.2015
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller.
- Provide a high level of customer service, offering answers and assistance with a smile.
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
Education
Bachelor of Science - Information Technology
STI College
Quezon City 06.2010 - 05.2015
High School Diploma -
Manuel Roxas High School
Quezon City 06.2006 - 03.2010
Primary
Damayan Elementary School
Quezon City 06.2000 - 03.2006
Skills
Microsoft Office
Multitasking Skills
Web and Internet Resources
Deposit and withdrawal management
Timeline
E-Commerce Assistant
Flying Future Services Inc.
03.2016 - Current
Client Service Associate
BDO Unibank
06.2015 - 12.2015
Bachelor of Science - Information Technology
STI College
06.2010 - 05.2015
High School Diploma -
Manuel Roxas High School
06.2006 - 03.2010
Primary
Damayan Elementary School
06.2000 - 03.2006