Proven Virtual Assistant with a track record of enhancing ROI and client satisfaction at Kelly Wellington Realty. Excelled in CRM management and problem-solving, showcasing adaptability across diverse tasks. Demonstrated excellence in organizational skills and customer relations, significantly improving operational efficiency.
Hi, I’m
Judy Ann Loise Ortega
VA Generalists
Summary
Overview
5
years of professional experience
6
Certifications
Work History
Kelly Wellington Realty
Virtual Assistant - REI Disposition Specialist
05.2022 - 05.2024
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Utilized software, auctions, cash availability and market research to discern which properties should be set for sale and should be incubated for better return of investment.
- Forecast and analyze through data gathering possibilities of purchases with interest in heightening company ROI.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Coordinated Skype calls across multiple time zones.
- Completed business correspondence, transcription, and data entry.
Bullstrap
Virtual Assistant - Email Marketing Manager
04.2021 - 04.2022
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Organized and managed team tasks using Trello and Asana.
- Managed CRM input, exports and clean up.
Loyal Imports Canada
Virtual Assistant - Import Manager
06.2019 - 05.2021
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Education
Concordia International CollegeCanada
Advanced Diploma from Comparative Literature
04.2001
University Overview
University of San Jose RecoletosCebu City
Bachelor of Science from Marketing Management
04.2001
University Overview
University of San CarlosCebu City
Bachelor of Science from Real Estate Management
04.2001
University Overview
Skills
Calendar Management
Certification
SCRUM Professional Certificate
Six Sigma: Black Belt
Six Sigma: Black Belt
Six Sigma is a quality control certification that attempts to educate people on analyzing processes and outcomes to reduce waste and decrease defects. There are several levels of certifications, from a primary end user to a master Six Sigma user who acts as a senior quality control member.
The main goal of any Six Sigma implementation is quality improvement . The term originally comes from the sigma rating used to statistically rate manufacturing processes in engineering. A six sigma process occurs when no defects are expected in 99.99966% of all chances to produce them.
Timeline
Six Sigma; Black Belt
11-2023
SCRUM Professional Certificate
11-2022
Kanban Professional Certificate
11-2022
Six Sigma; Green Belt
10-2022
Six Sigma; Yellow Belt
09-2022
Six Sigma; White Belt
08-2022
Virtual Assistant - REI Disposition Specialist
Kelly Wellington Realty
05.2022 - 05.2024
Virtual Assistant - Email Marketing Manager
Bullstrap
04.2021 - 04.2022
Virtual Assistant - Import Manager
Loyal Imports Canada
06.2019 - 05.2021
Concordia International College
Advanced Diploma from Comparative Literature
04.2001
University of San Jose Recoletos
Bachelor of Science from Marketing Management
04.2001
University of San Carlos
Bachelor of Science from Real Estate Management
04.2001
Similar Profiles
Kristine CassinoKristine Cassino
Office Manager/Sales Associate at Wellington Equestrian Realty, LLCOffice Manager/Sales Associate at Wellington Equestrian Realty, LLC
Kingsley SaikiKingsley Saiki
Cybersecurity Analyst at Wellington RealtyCybersecurity Analyst at Wellington Realty
Tammy ShafferTammy Shaffer
Director of Property at Wellington RealtyDirector of Property at Wellington Realty
Moukdavanh MooreMoukdavanh Moore
Certified Dental Assistant at Forever TeethCertified Dental Assistant at Forever Teeth
Tammy MaineroTammy Mainero
Office Administrative Assistant at Michael Jeansonne DDS MSOffice Administrative Assistant at Michael Jeansonne DDS MS