Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rochel Pineda

Calamba
Rochel Pineda

Summary

I’m a dedicated and detail-oriented Virtual/Executive Assistant with over 3 years of experience supporting executives and teams. I’m skilled at managing calendars, handling communications, and keeping daily operations running smoothly. I also have a certificate in Social Media Management, which helps me create and schedule content, engage with audiences, and manage different platforms. I’m reliable, able to multitask, and have strong communication skills with a proactive, problem-solving approach.

I’m positive, empathetic, and dependable, with a good understanding of residents’ needs. I have experience in conflict resolution and strong organizational skills, and I’m committed to creating a supportive and inclusive environment that promotes resident well-being.

Overview

3
years of professional experience

Work History

SphereRocket VA

Resident Support Specialist/Virtual Executive Assistant
03.2024 - 11.2025

Job overview

  • Receptionist/VA Duties:
  • Email Management
  • Monitor and respond to incoming emails promptly and professionally
  • Forward inquiries to the appropriate departments or team members
  • Maintain organized email folders for easy reference and recordkeeping
  • Inbound and Outbound Calls
  • Answer incoming calls and direct them accordingly
  • Make outbound calls as needed for follow-ups, confirmations, or inquiries
  • Provide accurate information and assist with general questions
  • Rent Renewal Assistance
  • Track lease expiration dates and notify tenants in advance
  • Send out lease renewal notices and documentation
  • Assist in coordinating signatures and processing completed renewals
  • Front Desk Support
  • Administrative Tasks
  • Maintain tenant and property records
  • Assist with filing, data entry, and other office support as needed
  • Remote
  • Streamlined communication between clients and agents using CRM tools.

HumanSense Ca

Executive Assistant
12.2023 - 12.2023

Job overview

  • Executive Assistant Duties:
  • Calendar and Schedule Management
  • Coordinate meetings, appointments, and events
  • Manage and prioritize the executive's daily schedule
  • Send calendar invites and reminders
  • Email and Communication Management
  • Screen, sort, and respond to emails on behalf of the executive
  • Draft professional correspondence and communications
  • Maintain confidentiality with sensitive information
  • Meeting Preparation and Follow-Up
  • Prepare agendas, take minutes, and track action items
  • Remote

Centerpoint Tax Services

Executive Assistant
02.2023 - 08.2023

Job overview

  • Executive Assistant Tasks
  • Email Management
  • Monitor and organize the executive’s inbox
  • Draft, respond to, and prioritize emails
  • Flag urgent messages and follow up as needed
  • Appointment & Calendar Scheduling
  • Schedule and confirm meetings, calls, and appointments
  • Manage daily and weekly calendars
  • Coordinate with internal teams and external contacts
  • Inbound & Outbound Calls
  • Answer and screen incoming calls professionally
  • Make outgoing calls on behalf of the executive
  • Relay important messages and follow up promptly
  • Social Media Management
  • Plan and schedule posts on company platforms
  • Monitor engagement and respond to comments/messages
  • Collaborate on content ideas and maintain brand voice
  • General Administrative Support
  • Prepare documents, reports, and presentations
  • Maintain organized digital files and records
  • Assist with ad hoc tasks and special projects
  • Remote

5 StarVA/Mesa Properties Inc.

Resident Support Specialist
08.2022 - 04.2023

Job overview

  • Assisted residents with daily living activities, promoting independence and enhancing quality of life.
  • Coordinated communication between residents, families, and staff to ensure seamless support services.
  • Developed and implemented personalized care plans tailored to individual resident needs and preferences.
  • Monitored resident progress, documenting changes in condition and adjusting care strategies accordingly.
  • Collaborated with multidisciplinary teams to enhance service delivery and address resident concerns effectively.
  • Identified opportunities for process improvements that increased efficiency in resident care operations.
  • Facilitated open lines of communication between families and residential staff to ensure consistent understanding of resident needs and expectations.
  • Reduced resident stress levels through active listening, empathetic communication, and timely intervention in crisis situations.
  • Maintained confidentiality of resident information and records, adhering to all applicable laws, regulations, and organizational policies.

Education

Colegio De San Juan De Letran
Laguna

Bachelor of Science from Engineering
03-1998

University Overview

Skills

  • Multi-tasking
  • Time Management
  • Problem Solving
  • Microsoft Office
  • Communication Skills
  • Organizational & Time Management
  • Customer Service & People Skills
  • Confidentiality & Reliability
  • Technical & Digital Skills
  • Administrative Skills
  • Email management
  • Calendar management
  • Inbound call handling
  • Outbound call coordination
  • Administrative support
  • Document preparation
  • Data entry accuracy
  • Recordkeeping organization
  • Communication facilitation
  • Tenant relations support
  • Lease renewal processing
  • CRM tool utilization
  • Confidentiality maintenance
  • Teamwork and collaboration

Timeline

Resident Support Specialist/Virtual Executive Assistant
SphereRocket VA
03.2024 - 11.2025
Executive Assistant
HumanSense Ca
12.2023 - 12.2023
Executive Assistant
Centerpoint Tax Services
02.2023 - 08.2023
Resident Support Specialist
5 StarVA/Mesa Properties Inc.
08.2022 - 04.2023
Colegio De San Juan De Letran
Bachelor of Science from Engineering
Rochel Pineda