Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Judy Ann Gran

Virtual Assistant
Cebu City

Summary

Dependable professional offering a year of experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Adobe, Phreesia, Nextech, NextGen and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

2
2
years of professional experience
4
4
Certifications

Work History

Virtual Assistant

Hello Rache
01.2022 - Current
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Posted payments to accounts and maintained records.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified all patient demographic information when registering for services.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Filed and updated patient information and medical records.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Customer Service Associate

Amazon Operation Services Philippines Inc
05.2021 - 11.2021
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Solved problems with products and services by providing customers with technical support.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Science - Medical Technology, Clinic

Inc

Skills

    Medical Records Management

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Certification

Certified Healthcare Virtual Assistant, Hello Rache - present

Timeline

National Certificate 2 in Caregiving

12-2022

Phreesia Certificate

07-2022

Virtual Assistant

Hello Rache
01.2022 - Current

Certified Healthcare Virtual Assistant, Hello Rache - present

01-2022

HIPAA Compliance Certification

01-2022

Customer Service Associate

Amazon Operation Services Philippines Inc
05.2021 - 11.2021

Bachelor of Science - Medical Technology, Clinic

Inc

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Judy Ann GranVirtual Assistant