Favour Adaugo Ehirim
Nurse Assistant
Caloocan City Manila
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Virtual Assistant
Centra Clinic
Quezon City
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed CRM input, exports and clean up.
- Developed complex reports in Excel for cost reporting.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
Medical Receptionist
Aster Clinic
Dubai
11.2020 - 12.2022
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Promoted customer satisfaction with top-notch service and support.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Developed customer service processes to improve customer satisfaction.
- Set store standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered phone calls and messages for physicians,medical facility, scheduling appointments, and handling patient inquiries.
Education
WAEC/High School Cert: General Science - General Science
Federal Government Girl's College Umuahia
Nigeria 09.2010 - 05.2016
Diploma In Nursing - Nursing
Nigerian Open University
Nigeria 09.2017 - 06.2020
Skills
Sorting and labeling
Accounting familiarity
Medical office administration
Medical Records Management
Appointment Scheduling
EMR / EHR
Critical Thinking
Patient Scheduling
Business administration
Office management
Social media knowledge
Office administration
Scheduling
Meeting arrangements
Multi-line phone proficiency
Customer relations and communications
Scheduling and calendar management
Recordkeeping
Writing reports
Customer and client relations
Timeline
Virtual Assistant
Centra Clinic
05.2023 - Current
Medical Receptionist
Aster Clinic
11.2020 - 12.2022
Diploma In Nursing - Nursing
Nigerian Open University
09.2017 - 06.2020
WAEC/High School Cert: General Science - General Science
Federal Government Girl's College Umuahia
09.2010 - 05.2016