Judith M. Resurreccion
+63-9454268504
Santiago, Province Of Isabela
Summary
Results-driven Administrative Manager with expertise in organizational skills, staff management, and process improvement. Proven ability to streamline operations and enhance team performance, ensuring accuracy and compliance in all administrative functions.
Overview
16
16
years of professional experience
Work History
Administrative Manager
Mediator Law Group
California, USA (Remote)
07.2019 - Current
- Monitor the overall operation of the administrative department, including overseeing daily activities, ensuring accuracy of outputs, coordinating team tasks, maintaining process compliance, and supporting continuous improvement in efficiency and performance.
- Financially, ensuring that all payments are properly scheduled and paid on time, with fees accurately recorded and processed. Also overseeing the daily reserves used for advances, making sound decisions to ensure that qualified individuals are granted access to advances when appropriate, while maintaining proper control and accountability of funds.
- Reviewing client drafts and monitoring whether clients are consistently depositing or not. Based on their payment history and overall account standing, making informed decisions on whether they can continue to maintain the program or if the file should be closed. Also handling client requests such as payment adjustments, refunds, and document processing, ensuring all actions are aligned with records, policies, and proper documentation.
- Providing performance feedback, identifying areas for improvement and weaknesses, and guiding team members on how to develop their skills. Conducting coaching and support sessions to help them grow, while also making decisions when needed to ensure accountability and progress. Supporting the team through clear direction, continuous feedback, and hands-on guidance to improve overall performance.
- Responsible for handling the master file, which includes tracking collections, expenses, number of active clients, advances, and monthly settlement payments. Ensuring all data is accurately recorded, regularly updated, and properly organized to maintain a clear and reliable overview of the company’s financial and operational status.
- Responsible for processing payroll for both US-based employees and external developers, ensuring accurate and timely computation and disbursement. Also handling the calculation and request of employee incentives, making sure all payments are properly validated, documented, and aligned with company guidelines.
- Coordinating with our third-party processor to ensure all payment-related matters and issues are properly addressed and resolved in a timely and accurate manner.
- Responsible for calculating payroll for outside attorneys, including verifying invoice accuracy and coordinating with company paralegals to confirm that the legal services billed are true, complete, and properly supported before processing payments.
- Responsible for requesting loan funds for clients, including preparing accurate estimates of the total amount needed to cover all fees and creditor payments. Ensuring calculations are properly reviewed and aligned with client accounts before submitting fund requests.
- To support the team by identifying opportunities to streamline processes and improve efficiency, helping ensure smoother workflows, better coordination, and more consistent and accurate results across all tasks.
Team Leader
National Debt Relief
Remote
02.2013 - 07.2019
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Accounting Head
Global Technology Inc.
Sabtiago City, Isabela Philippines
07.2010 - 02.2013
- Responsible for overseeing revenue and expenses, ensuring all financial activities are accurately recorded, properly monitored, and aligned with company goals. This includes tracking income, managing costs, and maintaining clear and organized financial reporting to support informed decision-making.
- Responsible for preparing the balance sheet and income statement, ensuring all financial data is accurately recorded, properly categorized, and fully reconciled. This includes maintaining consistency between revenue, expenses, assets, and liabilities to produce clear and reliable financial reports for management review and decision-making.
- Responsible for handling petty cash expenses, ensuring all disbursements are properly recorded, supported with documentation, and accurately tracked. This includes monitoring cash usage, reconciling balances regularly, and maintaining accountability and transparency in all small-scale company expenditures.
- Responsible for monitoring daily bank deposits and expenses across all accounts, ensuring all transactions are accurately recorded and properly categorized. This includes performing daily reconciliations to match internal records with bank statements, identifying and resolving discrepancies, and maintaining accurate and up-to-date financial tracking.
- Responsible for reviewing all reports submitted from different branches, ensuring accuracy, completeness, and consistency of data. This includes verifying figures, identifying discrepancies, and ensuring all reports align with company standards before consolidation and submission.
- Responsible for payroll processing, including the accurate computation and timely release of employee salaries and incentives. This involves verifying attendance, validating adjustments, calculating earnings and deductions, and ensuring all incentive payments are properly reviewed, documented, and aligned with company policies.
- Responsible for conducting audits across all branches, ensuring accuracy, compliance, and consistency of financial and operational records. This includes reviewing reports, verifying transactions, identifying discrepancies, and ensuring that all branches follow established company policies and procedures.
Education
Bachelor of Science - Accounting
Northeastern College
Santiago, Province Of Isabela, PhilippinesSkills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Relationship building
- Critical thinking
- Administrative support
- Business administration
- Team collaboration
- Account reconciliation
- Process improvement
- Payroll and budgeting
- Administrative improvement
- Administrative management
- Microsoft office
- Attention to detail
- Data entry
- Analytical thinking
- Administrative background
- Operational reporting
Timeline
Administrative Manager
Mediator Law Group
07.2019 - Current
Team Leader
National Debt Relief
02.2013 - 07.2019
Accounting Head
Global Technology Inc.
07.2010 - 02.2013
Bachelor of Science - Accounting
Northeastern College