JUDITH CABAÑERO-TORMIS
Dasmariñas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Rhythm Management Group
Rockville
12.2022 - 04.2024
- A leading healthcare provider specializing in cardiac monitoring services in the US
- Committed to delivering exceptional patient care through innovative technologies and personalized treatment plans tailored to each individual's cardiovascular needs
- Provide clear instructions to patients regarding appointment preparation, medication management, and procedural guidelines to maximize appointment efficacy
- Maintaining accurate and detailed records of patient appointments, procedures, and follow-up care to facilitate seamless communication between healthcare providers and patients
- Collaborate with healthcare professionals to coordinate patient care, optimize appointment scheduling, and identify opportunities for process improvement within the rhythm management department
- Monitor and manage patient appointments, ensuring adherence to scheduling protocols and optimizing patient flow within the Rhythm management department.
Public Records Specialist
Sterling Talent Solutions
BGC, Taguig
03.2022 - 11.2022
- Conduct thorough research to obtain various types of public records, including criminal records, court documents, driving records, and employment verification
- Utilize proprietary databases, online resources, and other tools to access public records efficiently and effectively
- Cross-reference multiple sources to validate the data obtained and ensure compliance with legal and regulatory requirements
- Adhere to established quality standards and procedures to ensure the accuracy and integrity of background check reports
- Handle sensitive information with the utmost confidentiality and discretion, ensuring compliance with privacy laws and regulations governing the handling of personal data
- Provide timely updates on the status of background check requests and communicate any relevant findings or issues discovered
- Stay informed about changes in laws, regulations, and industry trends related to public records research and background screening.
Appointment Setter
OpenMed Inc.
South Miami
08.2021 - 03.2022
- A genetic testing healthcare company at the forefront of innovation, dedicated to advancing personalized medicine through comprehensive genetic testing solutions
- Verify patient information and eligibility for genetic testing
- Ensure accuracy of patient demographics, insurance details, and medical history
- Coordinate with healthcare providers and insurance companies to obtain necessary approvals for genetic testing
- Identify potential leads and prospects for genetic testing services
- Qualify leads based on predetermined criteria and gather relevant contact information
- Obtain PCP approvals for genetic testing based on patient eligibility and medical necessity.
Customer Service Representative
Optum Global solutions
Northgate, Alabang
02.2021 - 08.2021
- UnitedHealthcare: Leading provider of health benefits and services, committed to improving access to quality healthcare and empowering individuals to live healthier lives through innovative solutions and personalized care
- Handle inquiries and provide assistance to members regarding dental coverage, claims, and benefits
- Process dental claims and payments accurately and efficiently, ensuring adherence to company policies and procedures
- Address member concerns, questions, and complaints related to dental benefits and services, delivering prompt and satisfactory resolutions
- Assist members with understanding their dental plans, coverage details, and cost-sharing responsibilities
- Utilize various dental systems and tools to access member information, verify eligibility, and track claim status
- Liaise with dental providers to coordinate care, resolve issues, and facilitate the authorization and payment process for dental services
- Communicate effectively with dental offices to verify member eligibility, coverage details, and pre-authorization requirements
- Adhere to HIPAA regulations and company policies to maintain the confidentiality and privacy of member health information
- Ensure compliance with regulatory requirements and industry standards in all customer interactions and administrative tasks
- Demonstrate empathy, professionalism, and patience when assisting members, striving to exceed their expectations and provide a positive experience
- Handle each interaction with courtesy and respect, actively listening to members' concerns and addressing them with appropriate solutions.
Education
Bachelor of Science in Nursing -
St. John Colleges
Calamba, Laguna10.2011
Skills
- Effective Communication
- Adaptability
- Customer Relationship Management - CRM
- Analytical Thinking
- MS Excel
- MS Word
- Attention to Detail
- Multi-tasking
Certification
- HIPPA Certified, Completed HIPAA certification course from Rhythm Management Group, covering key aspects of HIPAA regulations, privacy rules, security safeguards, and compliance requirements.
- Fraud, Waste, and Abuse (FWA) Training, Completed comprehensive Fraud, Waste, and Abuse (FWA) training program, covering detection, prevention, and reporting of fraudulent activities, wasteful practices, and abusive behaviors within the healthcare system.
References
- Toni Rose Domingo- Abellera, Rhythm Management Group, Team Leader / ACT department, 0926-570-7290
- Lyka Opre Matilla, Sterling Talent Solutions, Team Leader / Public Records Specialist, 0908-480-3022
- Aegel Pearl Leen Toling, Lidar Studios LLC, Chat Sales Representative, 0956-904-8707
Timeline
Virtual Assistant
Rhythm Management Group
12.2022 - 04.2024
Public Records Specialist
Sterling Talent Solutions
03.2022 - 11.2022
Appointment Setter
OpenMed Inc.
08.2021 - 03.2022
Customer Service Representative
Optum Global solutions
02.2021 - 08.2021
Bachelor of Science in Nursing -
St. John Colleges
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