Summary
Overview
Work History
Education
Skills
Placeofbirth
Personal Information
References
Timeline
Generic
Nadia Bergonia

Nadia Bergonia

Executive Virtual Assistant/ Project Manager
SAN JOSE CITY

Summary

I've worked in the outsourcing industry from 2009 to April 2022 as a Systems analyst, Order Specialist, Delivery Manager, Order Manager, Order Entry, and Customer Service Specialist. As a Virtual Assistant or Virtual Administrative Assistant, I am responsible for providing remote assistance to business management professionals. My duties include conducting research and organizing data, there are also responsibilities like performing market research, creating presentations, and providing customer support. Lastly, I have good communication and verbal skills, am a critical thinker, and a problem-solver, and have an excellent grasp of grammar and spelling. Lastly, I am an individual who has outstanding computer skills and a good research-oriented approach. Has excellent computer knowledge and good internet connection. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 15 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Virtual Assistant

My Outdesk
9 2022 - Current
  • I was able to work in a Healthcare Agency as being Payroll Analyst, Admin Assistant, Customer Service representative and Executive Assistance
  • For Payroll Analyst – I am the one you verify and enter in their system the time or the hour that their Aide was able to render
  • I am also the one assisting their Aide in resolving their issue about their Payroll problem and inquiry
  • In addition to that I am also sending invoices and Claims to our Insurance Partners/Contracts
  • For Admin assistant – I am maintaining their clients files on a SharePoint and organized it (all contracts included) and creating flow charts for our process
  • As an Executive Assistant – I am the one registering my Clients to their Trainings and Seminars, I also the one to check available flight Schedule, Hotel Availability, Cards issues, Adding Calendar Appointments
  • I was able to work as Project Manager, Reports Specialist, Billing Specialist – for two International company such as School and Adult Residential Facilities
  • I was able to work as Reports and Billing Specialist – Design and generate regular reports using data and visualization tools to support business decisions
  • For the Billing Specialist - I used organized systems to keep track of invoices and client accounts
  • Issue invoices to clients
  • Keep a record of client accounts with updated charges to the account
  • Make note of any payments made or missed
  • Inform clients of their outstanding debt.

Customer Service Representative

Accenture(Coinbase)
03.2021 - 04.2022
  • Worked to achieve high customer satisfaction rates by providing optimal customer service
  • Aimed to provide clients with the highest level of customer service possible
  • Received numerous Rewards and Recognition awards for High-Resolution rate and overall top performer from January 2022 to April 2022.

Admin Assistant

Accenture(Cigna International)
08.2020 - 02.2021
  • To assist our Pre authorization agents in obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribing and triaging patient calls to physicians, and coordinating patient appointments/orders
  • Received numerous awards as a top performer during my stay on this account.

Order Entry

Accenture(Verizon Business)
09.2014 - 07.2018
  • Supported an efficient production system in a fast-paced environment by accurately processing all new orders, and delegating tasks as each order required
  • Assisted supervisors and employees with daily tasks related to order fulfillment
  • Act as a Subject Matter Expert for new hires
  • Handled all off-hours escalation for our department
  • Received a top performer award on a monthly basis.

Delivery Manager

Accenture(Verizon Business)
04.2013 - 08.2014
  • I do an Escalation of the loop to our CLEF, ILEC, and Verizon Business Representatives
  • Ask specific demarcation line where the loop has been dropped to provide information to the customer

Order Manager

Accenture(Verizon Business)
03.2012 - 03.2013
  • Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion
  • Starts in order creation, completion, installation, escalation, and activation
  • Received awards as a top performer for the past 3 months.

Order Specialist

Accenture(Verizon Business)
12.2010 - 03.2012
  • Supported an efficient production system in a fast-paced environment by accurately processing all new orders, and delegating tasks as each order required
  • Accurately processed order paperwork and payment transactions
  • Assisted supervisors and employees with daily tasks related to order fulfillment
  • Act as a Subject Matter Expert for new hires
  • Received monthly Award for Top Performer agent.

System Analyst

Accenture(AT&T)
01.2009 - 11.2010
  • Analyzed issues in the system and do necessary steps in resolving the issue to provide optimal customer service
  • Received numerous awards as a top performer.

Receiving Clerk

Puregold Price Club Incorporation
05.2008 - 10.2008
  • Received and transported materials from inspection areas to stock
  • Utilized excellent organizational skills
  • Kept meticulous logs of stocked items and reported item traffic in the computer systems
  • Received stocks directly from the manufacturer and inspect them meticulously.

Cashier

SM Supermarket
09.2007 - 02.2008
  • Recorded and processed all orders in an organized and accurate manner
  • Settled any customer disputes in a professional and pleasant manner
  • Worked to ensure a positive and hassle-free customer experience

Customer Service Assistant

Rustan's Supercenter Inc.
09.2006 - 04.2007
  • Aimed to provide clients with the highest level of customer service possible
  • Worked to achieve high customer satisfaction rates by providing optimal customer service.

Education

BS Psychology -

Our Lady of Fatima University
06.2002 - 05.2006

Skills

Excellent Customer Service Skills

Placeofbirth

Caloocan City

Personal Information

  • Date of Birth: 03/08/85
  • Nationality: Filipino

References

  • John Lynell Motilla, Executive Virtual Assistant, jynellmotilla@gmail.com, +639667443288
  • Riza Paras, Deputy Manager, Riza.Paras@hcl.com, 09171531196
  • Jeffrey Queano, Assistant Manager, jeffreyqueano@gmail.com, 09617941918
  • Maria Rosa Pista, HR Junior Executive, mariarosa.pista@cognizant.com, 09175423080
  • Melanie Miguel, Customer Service Representative, melaniegenovemiguel07@gmail.com, 09502646426

Timeline

Customer Service Representative

Accenture(Coinbase)
03.2021 - 04.2022

Admin Assistant

Accenture(Cigna International)
08.2020 - 02.2021

Order Entry

Accenture(Verizon Business)
09.2014 - 07.2018

Delivery Manager

Accenture(Verizon Business)
04.2013 - 08.2014

Order Manager

Accenture(Verizon Business)
03.2012 - 03.2013

Order Specialist

Accenture(Verizon Business)
12.2010 - 03.2012

System Analyst

Accenture(AT&T)
01.2009 - 11.2010

Receiving Clerk

Puregold Price Club Incorporation
05.2008 - 10.2008

Cashier

SM Supermarket
09.2007 - 02.2008

Customer Service Assistant

Rustan's Supercenter Inc.
09.2006 - 04.2007

BS Psychology -

Our Lady of Fatima University
06.2002 - 05.2006

Virtual Assistant

My Outdesk
9 2022 - Current
Nadia BergoniaExecutive Virtual Assistant/ Project Manager