JUDE ARIEL BAGUIORO
BOOKKEEPER / CUSTOMER SERVICE REPRESENTATIVE
Iloilo City
Summary
Organized Bookkeeper proficient in QuickBooks. Executed bookkeeping tasks and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Bookkeeper
Polo Dental
Iloilo City
11.2022 - Current
- Reported financial data and updated financial records in ledgers and journals.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Customer Service Representative
Iqor Iloilo
Iloilo City
02.2022 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Consumer Advocate Representative
Reed Elsevier
Iloilo City
08.2021 - 02.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
Content Moderator
Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
- Managed content distribution to online channels and social media platforms.
- Approved, reviewed and edited content flowing to website.
- Edited and proofread content for accuracy and readability.
- Conducted regular content audits to identify gaps and redundancies of content.
Claims Associate
WNS Iloilo
Iloilo City
05.2018 - 05.2020
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Interviewed policyholders to verify information and obtain additional details.
- Maintained accurate and up-to-date records of claim information for future reference.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Investigated accidents or incidents to determine cause and extent of damages.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Chat / Email Support
BF Jade E- Services ZALORA Philippines
TAGUIG CITY
01.2016 - 10.2017
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Kept accurate records of customer support interactions using defined methods and tools.
Customer Service Associate
TRANSCOM ILOILO
Iloilo City
04.2013 - 08.2014
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Associate
TELETECH ILOILO
Iloilo City
11.2012 - 02.2013
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelor of Science - Information Technology
04.2001 -
Skills
MS Office expert
Timeline
Bookkeeper - Polo Dental
11.2022 - Current
Customer Service Representative - Iqor Iloilo
02.2022 - 10.2022
Consumer Advocate Representative - Reed Elsevier
08.2021 - 02.2022
Content Moderator - Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
Claims Associate - WNS Iloilo
05.2018 - 05.2020
Chat / Email Support - BF Jade E- Services ZALORA Philippines
01.2016 - 10.2017
Customer Service Associate - TRANSCOM ILOILO
04.2013 - 08.2014
Customer Service Associate - TELETECH ILOILO
11.2012 - 02.2013
University of Iloilo - Phinma - Bachelor of Science, Information Technology
04.2001 -
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