Joy Lane Dura
Customer Service Representative
Davao City
Summary
I am an aspiring call center tenured with more or less 4 years BPO experience both voice and non voice accounts. Looking for an environment where I can exert all my knowledge and skills acquired throughout the years of working in the BPO industry.
Overview
5
5
years of professional experience
Work History
Content Moderator
Concentrix Philippines
Davao City
2021.07 - 2022.03
- Categorized social media accounts depending on what vertical they have
- Makes sure to check accounts thoroughly to provide accurate decision on verticals they belong to
- Makes sure to accurately rate all jobs and get perfect scores in accuracy
Billing and Sales Representative
VXI Global
Davao City
2019.03 - 2021.06
- Answered incoming calls from different types of customers regarding mainly on problems with there services or bills
- Explained bills and sometimes troubleshoots TV, Internet and phone technical issues
- After making sure there issue is resolved, offers them other services/products being sold by the company
- makes sure to hit metrics and provide great customer service while getting great scores in sales
Billing and Sales Representative
IBEX GLOBAL
Davao City
2018.08 - 2019.01
- Answered incoming calls from different types of customers regarding mainly on problems with there services or bills
- Explained bills and sometimes troubleshoots TV, Internet and phone technical issues
- After making sure there issue is resolved, offers them other services/products being sold by the company
- makes sure to hit metrics and provide great customer service while getting great scores in sales
Billing and Sales Representative
Sutherland
Davao
2017.01 - 2018.07
- Answered incoming calls from different types of customers regarding mainly on problems with there services or bills
- Explained bills and sometimes troubleshoots TV, Internet and phone technical issues
- After making sure there issue is resolved, offers them other services/products being sold by the company
- makes sure to hit metrics and provide great customer service while getting great scores in sales
Education
Associate of Science - Business Administration
St. John Paul II College of Davao
Ecoland, Davao City 2017.12 - 2017.12
Skills
Customer Service Skills
Fast Learner and Patient
Good in Time Management
Can work under pressure
Good in Multitasking
Good english communication skills both verbal and written
Timeline
Content Moderator
Concentrix Philippines
2021.07 - 2022.03
Billing and Sales Representative
VXI Global
2019.03 - 2021.06
Billing and Sales Representative
IBEX GLOBAL
2018.08 - 2019.01
Associate of Science - Business Administration
St. John Paul II College of Davao
2017.12 - 2017.12
Billing and Sales Representative
Sutherland
2017.01 - 2018.07