Joycelyn Villas

• Providing assistance and support to the team by responding to clients inquiries, liaising with the artist for designs and quotes.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Using sales experience to increase income in line with the studio targets.
• Arranged consultations and booking sessions with clients, lead qualifying from various marketing platforms and proactively offering additional products and services to cross-sell when needed.
• Maintain accurate records of sales activities and client interactions.
• Track and report on progress towards sales goals and utilising business CRM tools including High Level and Acuity.

• Pitches Spenmo's expense management software platform via meeting appointments and heavy cold calls per day to C-level executives, VPs, Finance & Accounting Managers, Business owners, and group of companies
• Uses CRM sales tools such as Hubspot, Confluence, Lusha, Apollo.io, and LinkedIn Sales Navigator
• Exceeded sales quota by 120% for three consecutive months, earning recognition as a top-performing sales representative

• Prospected hundreds of leads through a multi-channel approach, including cold calling emailing, videos, and LinkedIn messaging; qualified prospects and closed them on attending webinar hosted by HopOn! Tech Sales
• Collaborated and completed within an SDR team setting, exceeding sales metrics and quota by 120%
• Built and refined call scripts; designed email campaigns; created prospecting videos
• Engaged actively in weekly performance reviews and coaching in a team setting with manager

● Pro-actively made 50-100 outbound emails per day

● Booked 60+ Zoom meetings a month for Business Presentations ● Assisted with inquiries, qualify prospects and upsell clients

● Tracked business sales cycle of each prospect in CRM

• Facilitated smooth transitions during the acquisition or sale of franchise locations, minimizing disruption to daily operations.
• Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
• Provided valuable insights on industry trends that allowed corporate strategy adjustments as necessary.

● Supported with daily social and physical activities, booking and going with patient to appointments

● Helped with personal care such as support with showering and dressing and monitored health conditions

• Streamlined patient scheduling to optimize appointment availability and resource allocation.
• Educated patients and families on health conditions to raise awareness.
• Monitored patients' conditions and progress to reevaluate treatment.

• Overseed the housekeeping and responsible for ensuring a clean and safe environment for the Family and Guests.

● Overseeing the allocation of supplies for the household and contributing to assist with social events being held in the comfort of their home.

• Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
• Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
• Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.

• Handled 100+ inbound calls and provided claims expertise supporting by reviewing, researching, investigating, negotiating and resolving all types of claims as well as recovery and resolution for health plans, commercial customers, and government entities
• Analyzed and identified trends and provided reports as necessary
• Ensure adherence to state and federal compliance, policies, reimbursement policies and contract compliance

● Took 30+ patients vital signs and maintained rooms sanitized, clean and tidy

● Assisted with filing medical records and set up next appointments

● Set up medical equipment and assisted with some medical procedures and answered calls for help and observe changes in a patient's condition or behavior

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

• Handled 60+ inbound calls for airline travels and provided consistent, superior service to every customer by utilizing all available tools and resources
• Handled reservation bookings for their trips, confirmed and sold tickets to passengers and Customers' requests for information about flight changes, seating arrangements and other inquiries
• Consistently delivered quality service to our customers to achieve total customer satisfaction