Joyce Ann A. Rabaca
Manila
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communicating and entertaining industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative Agent
WPC2022
Manila
08.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Lakandula High School
Juan Luna St. Tondo, Manila. 06.2014 - 05.2018
Accountancy, Business, And Management (ABM)
Manila Cathedral School
287 Tayuman St., Tondo, Manila 1012 06.2018 - 05.2020
Skills
- Interpersonal Communication
Timeline
Customer Service Representative Agent
WPC2022
08.2021 - 05.2022
Accountancy, Business, And Management (ABM)
Manila Cathedral School
06.2018 - 05.2020
High School Diploma -
Lakandula High School
06.2014 - 05.2018
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