Guineverre F. Belaguas
Customer Service Representative
Binan
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. A person who's also willing to know more about the Tourism Industry as well as serving customers with passion and hard work. I can also be flexible enough to adapt changes in the work environment. I'm more motivated to maintain customer satisfaction and contribute to the company's success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service Representative Agent
Inspiro Relia Inc.
Makati City
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer chats and emails promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative Agent
Teleperformance Center Ayala
Makati
08.2019 - 11.2021
- Provided primary client support to internal and external customers.
- Assist customer telephone calls promptly to avoid on-hold wait times.
- Responded to client requests for real estate inquiries, services and company information.
- In charged of listing house details and adjustments made for pricing and sales.
- Presented Real estate comparisons between different market and locations.
- Communicated professionally with colleagues and clients.
- Maintained detailed database to develop updates on procedures.
Education
Bachelor of Science - International Travel and Tourism Management
07.2015 - 06.2019
- On the Job Trainings :
- F&B at Florabel Group of Restaurants – SISA’s Secret (200hrs)
- Travel agents at Oriental Spirit Travel and Tours (400hrs)
-Aircraft Maintenance Support at MacroAsia Airport Services Corporation (400hrs)
Skills
AdaptableTime FlexibleGood Communication Skills
Interpersonal Communication Skills
Ability to Work Under PressureKnowledge in Travel and Tours OperationsKnowledge in Tour Proposals/ ItineraryService standard compliance
Complaint resolution
Staff education and training
Creative problem solving
Assertiveness
Diplomacy and tact
Certification
Certified Guest Service Professional (CGSP)
Seminar and Events Attended
- The Approach of Young Entrepreneurs to the Fast Phasing Industry in the Hospitality and Tourism Market.
- 1st Tourism Industry Professional Forum with the Theme: Expectation vs Reality in the Tourism Industry
- Industry Professional Forum
- Life of a Cabin Crew Forum
- Leadership and Management Seminar
- Personality Development Seminar
- Thinking Outside the Box with Professor Dr. Perry Hobson
- COHREP Accreditation (Council of Hotel and Restaurant Educators of the Philippines)
Accomplishments
- Dean's Lister S.Y. 2018-2019
- PTC Mil-Com Attendant Overview Program Trainee
- AHA Achiever (American Hospitality Academy)
- Selected Business Proposal for Marketing Class
- Bazaar Head in Events Management Class
- Customer Service: Mountain Mover
- Highest CSAT (Customer Satisfaction) of Wave 6
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Agent - Inspiro Relia Inc.
11.2021 - Current
Customer Service Representative Agent - Teleperformance Center Ayala
08.2019 - 11.2021
The Test of English for International Communication (TOEIC) Passer
05-2019
Certified Guest Service Professional (CGSP)
08-2018
Tourism Promotions TESDA NCII Passer
03-2017
Food and Beverage TESDA NCII Passer
09-2016
Lyceum of The Philippines University - Laguna - Bachelor of Science, International Travel and Tourism Management
07.2015 - 06.2019