JOYCE ANN VILLANUEVA

• Conduct thorough interviews and assessments for clients requiring transportation, medical, burial, educational, food, and cash assistance, ensuring tailored approach to meet their specific needs.
• Prepare all necessary documents to expedite claims process for financial and material assistance, ensuring accuracy and compliance with relevant regulations.
• Maintain detailed records and profiles of clients served, ensuring confidentiality and data integrity.
• Draft and send referral letters to partner stakeholders to address additional client needs beyond immediate assistance.
• Prepare and submit detailed reports as required, providing comprehensive overviews of activities, outcomes, and areas for improvement.
• Perform various clerical functions and extend administrative duties as needed to support efficient operation of office.
• Undertake other related tasks as necessary to support mission of organization.

• Provided technical guidance and support to team members.
• Updated supervisor on status of projects.
• Gathered, organized and distributed technical documentation.
• Provided technical guidance and support to team members

• Responsible for daily operations of the shop
• Responsible for assisting and solving customer queries.

• Coordinated with various departments to gather essential data for informed decision-making during project development stages.
• Served as Enumerator reporting directly to one's assigned Team Leader.

Conducted house-to-house profiling

Minimized scope creep through vigilant monitoring of project objectives and swift resolution of any deviations from agreed-upon plans.

• Completed psychosocial evaluations and needs assessments.
• Organized clinical documentation, treatment plans, and referrals.
• Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.

• Enhanced office efficiency by organizing and maintaining files, records, and resources.
• Greeted incoming office visitors, answered questions, and directed individuals to office locations.
• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
• Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.

• Maintained records and requirements of student assistants in availing financial assistance
• Responsible for the submission of requirements of CCDC SPES beneficiaries to PESO personnel.
• Responsible for performing clerical works and basic administrative duties.

• Deliver engaging and age-appropriate lessons to children, fostering a love for learning and spiritual growth through creative teaching methods and interactive activities.
• Monitor and evaluate students' performance and needs, providing feedback and support to enhance their learning experience.
• Managed classroom behavior to maintain safety and promote orderly learning environments