Jovie Bueno
Banate
Summary
Bar Supervisor with a strong background in operational procedures and team training. Delivers brand-aligned guest experiences by leading service excellence initiatives, managing inventory effectively, and fostering a culture of continuous improvement across all bar operations.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Bar Supervisor
Princess Cruise Lines Ltd. USA
03.2022 - Current
- Guided and developed the Beverage team to deliver brand-aligned guest experiences, strengthen service excellence, and maintain safe, high-performing operation.
- Collaborates with Bar Management to understand voyage-specific service goals and leads the team in achieving them by fostering personalized guest service and strong team engagement.
- Leads by example to ensure bar team members consistently uphold brand values and maintain a polished, professional, and guest-focused presence.
- Ensured accurate and timely processing of guest orders through the onboard POS system, providing guidance and training to teammates.
- Manages stock levels across assigned bar locations to match operational demand, preventing overstocking, product waste, and unnecessary bar costs.
- Ensures full compliance with beverage policies and procedures across assigned bar locations, addressing issues directly or escalating to leadership to maintain operational standards.
- Coordinated with the Beverage Manager to ensure private functions, company events, and onboard parties were accurately set up, properly staffed, and executed on time for seamless guest experiences.
- Promptly addressed performance concerns through clear communication and constructive feedback, providing targeted retraining and documenting actions per company protocols.
- Conducted regular practical and theoretical training sessions to enhance team skills.
Bartender
Princess Cruise Lines Ltd. USA
11.2012 - 03.2022
- Ensure beverage service meets all Company Standard at all times.
- Ensure that the assigned Bar location is set up correctly and open for business according to the business opening hours.
- Work closely with the Bar supervisor regarding the targets assigned for the designated location and motivating the team to reach the given targets.
- Collaborated with Bar supervisor to achieve assigned targets and motivated the team to reach goals.
- Trained junior staff to create immediate positive first impressions for every guest.
- Coach all the junior staff to provide an immediate positive first impression to every guest.
- Assisted a Bar supervisor and Bar manager during USPH pre inspections to ensure compliance.
- Conducted all inventory checks to maintain accurate stock levels. on time and maintained stock levels.
- Ensure that all Mise en place is ready before the start of service for a smooth operation.
Bar Steward
Princess Cruise Lines Ltd. USA
11.2007 - 09.2012
- Promoted premium drinks to boost sales revenue and improve customer experience.
- Promoted premium drinks to enhance sales and elevate customer experience.
- Resolved guest complaints by offering tailored alternatives to improve satisfaction.
- Rotated stock based on expiration dates to maintain freshness.
- Maintained cellar hygiene standards to ensure compliance with health and safety regulations.
- Conducted inventory checks to account for stock shortages and maintain accurate records.
- Established an organized bar setup to enhance service efficiency. for operation with proper mise en place.
- Prepared drinks following established company recipes and guidelines.
Bartender
New Century Shipmanagement, Singapore
08.2004 - 09.2007
- Mixes and serves cocktails and beverages to company standards with speed and accuracy.
- Provided attentive guest service with personalized drink recommendations, enhancing overall guest satisfaction.
- Kept bar clean, organized, and fully stocked to support efficient service.
- Follows responsible alcohol service policies and monitoring guest consumption.
- Implemented inventory control and stock rotation strategies, reducing waste and ensuring bar readiness.
- Works closely with bar team to ensure a smooth, efficient service flow.
- Processed customer transactions at point-of-sale with speed and accuracy and cash with precision.
Bar Stewardess
New Century Shipmanagement, Singapore
03.2002 - 08.2004
- Facilitated a positive first impression for guests.
- Took drink orders and delivered promptly, contributing to heightened guest satisfaction.
- Maintained lounge cleanliness, ensuring a welcoming and enjoyable environment for guests.
- Arranged lounge seating and supplies to create an inviting atmosphere for guests.
- Processed transactions quickly and accurately, facilitating smooth customer experiences.
- Preparing the sales report at the end of the shift.
- Taking delivery orders and ensuring deliveries are executed on time.
Stewardess
Royal Ferry Services INC. Iloilo
12.2000 - 03.2002
- Delivered friendly, efficient service, enhancing passenger experience during the voyage.
- Addressed passenger inquiries and resolved concerns, ensuring high levels of satisfaction and comfort.
- Facilitated safe and organized boarding and disembarkation for passengers at the terminal.
- Took part in safety drills and emergency procedures to prepare the crew for potential situations.
- Maintains cleanliness and presentation of lounges, restrooms, and public areas.
- Collaborated with crew to streamline operations, contributing to a seamless ferry experience.
Education
Vocational Course - Stewardship
Iloilo State College of Fisheries
Iloilo City01-2000
High School -
SM. St. Michael Penampang
Sabah, MalaysiaElementary -
SK. Kennedy Bay
Silam, Lahad Datu, Sabah, MalaysiaSkills
- Beverage mixology
- Beverage preparation
- Guest engagement
- Inventory management
- Scheduling management
- Staff training
- Performance evaluation
- Team leadership
- Policy development
- Conflict resolution
- Attention to detail
- Customer relations
Interests
Like traveling, Listening Music and Dancing
Languages
- English
- Tagalog
- Hiligaynon
- Malay
- Indonesian
Certification
- On-the-Job Training - M/S St. Joseph the Worker - 2000
- Stewardship Course - TESDA CAV (R-VI) No. 0323 - Series 2000
- Effective Customer Service - 2006 - Onboard M/v Amusement World, Singapore
- Quality Customer Service & Bar Knowledge - 2007 - Onboard M/v Amusement World, Singapore
- Introduction to Food and Beverage Services - 2023 TESDA Online Courses
- Providing Guest Room Services - 2023 TESDA Online Courses
References
- Name: Ms.Evelyn Reyes Sumagui
- Current Job Title: Asst.F&B Manager
- Company: Princess Cruises
- +639086072099
Timeline
Bar Supervisor
Princess Cruise Lines Ltd. USA
03.2022 - Current
Bartender
Princess Cruise Lines Ltd. USA
11.2012 - 03.2022
Bar Steward
Princess Cruise Lines Ltd. USA
11.2007 - 09.2012
Bartender
New Century Shipmanagement, Singapore
08.2004 - 09.2007
Bar Stewardess
New Century Shipmanagement, Singapore
03.2002 - 08.2004
Stewardess
Royal Ferry Services INC. Iloilo
12.2000 - 03.2002
Vocational Course - Stewardship
Iloilo State College of Fisheries
High School -
SM. St. Michael Penampang
Elementary -
SK. Kennedy Bay