JOSIE PERNAL SINACSI
Jeddah ,Saudi Arabia
Summary
Dedicated Spa Therapist, Receptionist, and Supervisor with over 15 years in luxury hospitality and wellness. Expertise includes therapeutic massage, advanced beauty treatments, spa reception, and operations management. Proven success in client retention, customer service, and team leadership within 5-star environments.
Overview
35
35
years of professional experience
Work History
SPA THERAPIST
SportPlex Jeddah
Jeddah
05.2026 - Current
- Deliver therapeutic massages tailored to individual client needs, promoting relaxation and wellness.
- Apply pressure-point and massage techniques for pain relief, muscle relaxation, and stress reduction.
- Prepared treatment rooms to ensure optimal cleanliness, comfort, and hygiene for client satisfaction.
- Maintained strict confidentiality of client personal and health information, fostering trust and safety in therapeutic environment.
SPA THERAPIST / SPA RECEPTIONIST
Hilton Al Khobar
Al Khobar
02.2024 - 04.2026
- Administered high-quality body treatments to clients, ensuring satisfaction and relaxation., body massage, and facial massage for 5-star clientele.
- Consulted with clients to assess needs, injuries, and discomfort and tailored treatment plans.
- Developed strong client relationships through attentive service and personalised treatment plans. through personalised service and meticulous treatment records, fostering long-term relationships.
- Coordinated guest bookings efficiently, ensuring optimal scheduling and client satisfaction., check-in/check-out, guest inquiries, reception duties, and POS transactions to ensure seamless guest experiences.
- Supported pre-opening operations, establishing service standards and workflows that enhanced operational efficiency.
SPA THERAPIST
CORE LIFE
Jeddah
02.2021 - 02.2024
- Delivered advanced treatments such as Indiba, VelaShape, TrueSculpt, Moroccan Bath, and Lymphopress to enhance client satisfaction and results.
- Cultivated a loyal client base through personalised service and meticulous treatment record management.
- Tailored spa experiences while effectively addressing client concerns and inquiries to ensure optimal service quality.
- Maintained strict hygiene and health and safety standards.
SPA THERAPIST
WALDORF ASTORIA, HILTON
01.2013 - 02.2021
- Engaged with clients to assess needs and customise treatment plans, ensuring personalised care and effective results.
- Advised clients on tailored treatments based on individual needs to optimise their experience and satisfaction.
- Administered body treatments, massage, and facial massage using Clarins techniques to enhance client relaxation and rejuvenation.
- Evaluated clients' pre-existing injuries to determine appropriate treatment approach. and areas of discomfort before treatment.
- Built a loyal client base through personalised service and detailed treatment records.
SPA SUPERVISOR / SPA THERAPIST
RO2 BEAUTY AND WELLNESS CENTRE
Makati City
09.2011 - 12.2012
- Managed daily spa operations while training and supervising staff to maintain high service standards.
- Provided body treatments, massage, and waxing services to enhance client satisfaction and wellness.
- Oversaw inventory management, ensuring stock accuracy and efficient supply ordering to support smooth front desk operations.
- Maintained attractive merchandise displays and a clean, organised shop floor.
SPA SUPERVISOR / SPA THERAPIST
SPA DU SOLEIL
Makati City
08.2008 - 06.2011
- Delivered body treatments, massage, and Galvanic Facial using Nu Skin products to enhance client satisfaction and wellness.
- Oversaw spa operations, driving sales through upselling, optimising inventory management and merchandising strategies.
- Delivered exceptional customer service and monitored B2B sales.
- Coordinated incoming inventory processes, implemented quality checks, and developed effective storage and merchandising plans.
PRODUCTION OPERATOR
VISHAY PHILIPPINES INC.
Taguig
12.1994 - 06.2006
- Set up and operated production equipment, ensuring safe and effective processes.
- Adhered to safety procedures and company policies during equipment operation.
- Followed production schedule to achieve set time scales and quality standards.
- Kept tools and equipment organised and in good working condition.
- Cleaned and maintained machines, equipment and workspaces.
AREA MANAGER
EL PERFUMETTI
12.1992 - 12.1994
- Interviewed, recruited, and trained new managers to strengthen leadership across locations.
- Consulted with store managers on operational challenges, delivering tailored recommendations for improvement.
- Tracked monthly sales data across multiple locations to identify performance trends and inform strategic decisions.SALES CLERK - SM MEGA MALL | Mandaluyong City, Philippines
SALES CLERK
SM MEGA MALL
Mandaluyong City
06.1992 - 12.1992
- Processed point-of-sale transactions while managing merchandise stock levels to maintain optimal inventory.
- Informed supervisors of low stock levels to facilitate timely restocking and prevent sales disruptions.
- Professionally and politely greeted customers as they entered the store.
- Handled customer returns and exchanges with professionalism, maintaining customer satisfaction.
- Monitored store cleanliness and organisation, ensuring a welcoming environment for customers.
CLERK / TYPIST
FAR EAST BANK AND TRUST CO.
Manila City
01.1992 - 06.1992
- Organised files and records in compliance with departmental policies and procedures.
- Supported team operations by executing various administrative tasks.
- Responded to telephone and email enquiries, providing timely and helpful information to clients and colleagues.
- Assisted in organising company events, from annual conferences to staff social gatherings.
- Entered data into various databases and spreadsheets, maintaining high levels of accuracy and confidentiality.
Education
ADVANCED MASSAGE THERAPY PROGRAM - Meridian Points, Glass Cupping, Hot Stone, Thai, Swedish, Reflexology, and Shiatsu Massage
Health and Wellness GNP Academy
Jeddah, Saudi Arabia01-2022
CAREGIVER - care and support for infants/toddlers, children, elderly persons, individuals with special needs, and patients
Taguig Council of Women Balikatan Movement College
Makati City, Philippines01-2006
ASSOCIATE COMPUTER SCIENCE -
TRACE COMPUTER
01-1992
Skills
- Swedish
- Thai
- Shiatsu
- Hot Stone
- Deep Tissue
- Sports Massage
- Reflexology
- Indiba
- VelaShape
- Moroccan Bath
- Galvanic Facial
- Clarins Facial Techniques
- Spa Management
- Spa Reception & Booking
- Client Consultation
- Customer Service Excellence
- Sales & Upselling
- POS Transactions
- Inventory Control
- Pre-Opening Setup
- Staff Training & Supervision
- Staff Scheduling
- Client Relationship Management
- Health & Safety Compliance
- Time Management
- Problem Solving
- Adaptability
- Leadership
- Adaptability
Custom
Swedish, Thai, Shiatsu, Hot Stone, Deep Tissue, Sports Massage, Reflexology, Indiba, VelaShape, Moroccan Bath, Galvanic Facial, Clarins Facial Techniques, Spa Management, Pre-Opening Setup, Spa Reception & Booking, Inventory Control, Staff Training & Supervision, Payroll, Client Consultation, B2B Sales, POS Transactions, Client Relationship Management, Customer Service Excellence, Health & Safety Compliance, Sales & Upselling, Time Management, Leadership, Problem Solving, Adaptability
Timeline
SPA THERAPIST
SportPlex Jeddah
05.2026 - Current
SPA THERAPIST / SPA RECEPTIONIST
Hilton Al Khobar
02.2024 - 04.2026
SPA THERAPIST
CORE LIFE
02.2021 - 02.2024
SPA THERAPIST
WALDORF ASTORIA, HILTON
01.2013 - 02.2021
SPA SUPERVISOR / SPA THERAPIST
RO2 BEAUTY AND WELLNESS CENTRE
09.2011 - 12.2012
SPA SUPERVISOR / SPA THERAPIST
SPA DU SOLEIL
08.2008 - 06.2011
PRODUCTION OPERATOR
VISHAY PHILIPPINES INC.
12.1994 - 06.2006
AREA MANAGER
EL PERFUMETTI
12.1992 - 12.1994
SALES CLERK
SM MEGA MALL
06.1992 - 12.1992
CLERK / TYPIST
FAR EAST BANK AND TRUST CO.
01.1992 - 06.1992
ADVANCED MASSAGE THERAPY PROGRAM - Meridian Points, Glass Cupping, Hot Stone, Thai, Swedish, Reflexology, and Shiatsu Massage
Health and Wellness GNP Academy
CAREGIVER - care and support for infants/toddlers, children, elderly persons, individuals with special needs, and patients
Taguig Council of Women Balikatan Movement College
ASSOCIATE COMPUTER SCIENCE -
TRACE COMPUTER