Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Joshua Bernal

Joshua Bernal

Quezon City

Summary

To contribute to a dynamic organization, actively engage in professional growth, and make a positive impact on the success and growth of the company.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Senior Process Executive - Technical Support

Cognizant Technology Solutions
Taguig City
11.2019 - Current
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team. Acted
  • Managed high levels of call flow and responded to customers' technical support needs.

Junior Web Developer

Citrus Online Innovations Inc.
Quezon City
01.2016 - 10.2017
  • Planned website development, converting mockups into usable web presence with Wordpress.
  • Developed wireframes, site maps and content inventories for new website designs.
  • Applied emerging technologies to update and maintain site applicability.
  • Developed page layouts and navigation tools that met or exceeded user expectations.
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.

Technical Support Representative

VXI Global Solutions Inc.
Quezon City
03.2015 - 09.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Solved customer challenges by offering relevant products and services.

Customer Support Representative

Concentrix Corporation
Quezon City
08.2014 - 03.2015
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Shared strategic insights with interdepartmental teams regarding keyboard shortcuts and ways to use our tools more efficiently.

Customer Service Crew Member

Jollibee
Quezon City
03.2012 - 07.2012
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.

Education

Associate Degree - Information Technology

Systems Technology Institute (STI)
Quezon City
06.2012 - 05.2014

Skills

Ability to develop new and innovative ideas

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Timeline

Senior Process Executive - Technical Support

Cognizant Technology Solutions
11.2019 - Current

Junior Web Developer

Citrus Online Innovations Inc.
01.2016 - 10.2017

Technical Support Representative

VXI Global Solutions Inc.
03.2015 - 09.2015

Customer Support Representative

Concentrix Corporation
08.2014 - 03.2015

Associate Degree - Information Technology

Systems Technology Institute (STI)
06.2012 - 05.2014

Customer Service Crew Member

Jollibee
03.2012 - 07.2012

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Joshua Bernal