Ariel Mosquera

• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Defined clear targets and objectives and communicated to other team members.
• Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.

• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
• Increased customer service success rates by quickly resolving issues.
• Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.

*Managed approximately 30 incoming calls, emails and faxes per day from customers

• Mentored and coached team members on QA topics and strategies.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.

SME and Lead Asisstant