Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Nunez

Joshua Nunez

Customer Service Representative
Pasig, Metro Manila

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Support Ambassador

TDCX Philippines
Mandaluyong
03.2023 - Current
  • Superhost Support Ambassador under Airbnb account.
  • Assisting Airbnb Host/Superhost with their concern.
  • Providing helpful information for new Host on how to gain Superhost status.
  • Facilitating discussions between guest, and Host to negotiate a resolution to a dispute.
  • Handling review disputes

Fraud Analyst

TELUS International Philippines
Taguig
03.2022 - 03.2023
  • Credit Card Fraud Analyst for Barclays bank account
  • Investigating fraud transactions
  • Issuing credit card replacement

Customer Service Representative

Foundever Philippines
Pasig
12.2016 - 02.2022
  • Dispute and Fraud Specialist under Credit Bureau Account (Equifax)
  • Upselling Equifax products
  • Handling customers concern regarding their credit report, and credit score

Education

Bachelor of Science - Marine Transportation

Philippine Maritime Institute Colleges
Manila City
06.2013 - 06.2015

Skills

  • Customer Education

    • undefined

    Timeline

    Support Ambassador

    TDCX Philippines
    03.2023 - Current

    Fraud Analyst

    TELUS International Philippines
    03.2022 - 03.2023

    Customer Service Representative

    Foundever Philippines
    12.2016 - 02.2022

    Bachelor of Science - Marine Transportation

    Philippine Maritime Institute Colleges
    06.2013 - 06.2015

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    Joshua NunezCustomer Service Representative