Joseph Vincent Puzon
Parañaque
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
KYC Senior Analyst
ING Business Shared Services
03.2023 - Current
- Provides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.
- Creates and/or updates client files to global standards, collects and monitors all relevant documents concerning the identity of the customer, as well as gaining insight into their business, ownership structure and financial transactions to protect ING and its customers through the execution of client due diligence in accordance with ING standards.
- Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating simple standardized business processes, to protect the organization from undue risks.
- Identify shortcomings in compliance processes, systems, and procedures, and develop ad-hoc solutions to problems.
KYC Analyst - SeaMoney Credit
Shopee Philippines
09.2021 - 03.2023
- Ensure that the KYC Due Diligence for new onboarding clients or recertification of existing clients is completed accurately and in a timely manner.
- To conduct/review and analyze information procured and ensure that Know Your Customer (KYC) and Customer Due Diligence is done accurately.
- Taking on side tasks such as Buyer Consumer Loans, Data Labeling, Operational Risk Management, and Anti-Fraud (Prescreening)
- Manage employee training for all new recruits over (nth month) period and offer advice, guidance, and mentorship on duties.
Digital Service Officer
Rizal Commercial Banking Corporation
09.2020 - 09.2021
- Processes account onboarding and account updating functions as required with the policies of the Bank regulatory bodies.
- Ensures proper KYC/CDD through digital platform is performed for all new/additional accounts opened and that EDD where necessary is completed.
- Attends customer inquiries and requests relating to onboarding and updating done and ensures zero complaint from clients on its day-to-day operations.
Service Manager
Rizal Commercial Banking Corporation
02.2020 - 09.2020
- Ensures BC compliance to regulatory and internal policies and procedures.
- Responsible for managing the risk area with the goal of eliminating - errors, lapses, and irregularities.
- Responsible for the attainment of satisfactory overall audit rating for the Business Center.
- Monitors and minimizes risk of exposure for outstanding exceptions.
Reserve Officer
Rizal Commercial Banking Corporation
07.2019 - 02.2020
- Assumes the position of Service Manager, and Service Officer.
- Conducts cash count and inventory of working and non-working forms in Business Centers within its district.
- Performs special investigations/review, reconciliation of unbalanced accounts, ATM duty officers
- Attends monthly/quarterly seminars for self-improvement.
- Delivers service in a timely, competent, and error-free/efficient manner.
- Ensures that Business-Centers transactions are processed within the set limits, approvals and authorities prescribed by Bank policies and/or the branch's Operations Manual and other regulatory bodies.
Customer Relationship Officer
Rizal Commercial Banking Corporation
06.2018 - 07.2019
- Assists clients with their transactions and answers inquiries.
- Opens new bank accounts of new and existing clients on a day to day basis.
- Updates documents for both retail and corporate accounts.
- Helps promote new products.
- Attends monthly/quarterly seminars for self-improvement.
Customer Service Specialist – Teller
Security Bank Corporation
09.2017 - 03.2018
- Assists clients with their over-the-counter transactions.
- Attends monthly/quarterly seminars for self-improvement.
Education
Bachelor of Arts - Mass Communication
Olivarez College, Inc
06.2015 - 03.2017
Skills
Problem Solving
Timeline
KYC Senior Analyst
ING Business Shared Services
03.2023 - Current
KYC Analyst - SeaMoney Credit
Shopee Philippines
09.2021 - 03.2023
Digital Service Officer
Rizal Commercial Banking Corporation
09.2020 - 09.2021
Service Manager
Rizal Commercial Banking Corporation
02.2020 - 09.2020
Reserve Officer
Rizal Commercial Banking Corporation
07.2019 - 02.2020
Customer Relationship Officer
Rizal Commercial Banking Corporation
06.2018 - 07.2019
Customer Service Specialist – Teller
Security Bank Corporation
09.2017 - 03.2018
Bachelor of Arts - Mass Communication
Olivarez College, Inc
06.2015 - 03.2017
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