Josephine Corot

Legal document management, Administrative support, Case management, Data entry and recordkeeping, Follow-ups and coordination, Confidentiality.

• Facilitated client communication by responding promptly to enquiries via email and phone, improving client satisfaction and engagement.
• Prepare, format, proofread, and organise legal documents.
• Manage the organisation and storage of legal documents to ensure easy access and retrieval.

Maintain digital and physical files, contracts, and case records.

• Upload, retrieve, and securely store confidential documents.
• Maintain case management systems and update client records.
• Monitor important deadlines, appointments, and pending documents.

Executed accurate data entry and updates to maintain up-to-date client information, supporting effective case management.

• Coordinated activities among lawyers, paralegals, and clients to streamline workflow and ensure timely project completion.

Coordinate with lawyers, paralegals, clients, and external parties.

• Provide administrative updates and coordinate follow-ups.
• Track enquiries, referrals, and client communications.

Maintain organised databases and generate administrative reports.

• Schedule meetings, consultations, and follow-up calls.
• Provided comprehensive administrative support to enhance office efficiency.

Handle sensitive information with discretion.

• Follow company procedures and applicable privacy requirements.

Executed lead generation activities to identify and qualify potential clients

• Facilitated engagement with potential clients through targeted outbound and inbound communication channels, including chats
• Lead Generation, Prospecting and Outreach, Lead Qualification, Appointment Setting, CRM Management, Follow-ups and Lead Nurturing, Customer Relationship Building, Sales Collaboration, Performance Tracking.
• Scheduled client appointments to discuss business opportunities
• Managed client communications to effectively schedule meetings with potential business partners
• Conducted follow-ups and provided updates to clients and potential business partners
• Assisted clients during meetings to explore potential business partnerships
• Managed responsibilities for the Mexican account to ensure client satisfaction
• Represented the company in a professional manner at all times

Led team to achieve operational objectives.

• Developed and implemented action plans to resolve specific team challenges, enhancing overall team effectiveness.
• Coached team members on skills development and performance enhancement, leading to improved individual contributions.
• Monitored team performance metrics to pinpoint improvement areas, facilitating targeted interventions..
• Streamlined processes and communication to enhance workflow efficiency.
• Ensured team compliance with company policies by conducting regular training sessions..
• Team Management, Performance Monitoring, Workflow Coordination, Quality Assurance, Coaching and Development, Problem-Solving, Reporting and Documentation, Customer Satisfaction, Process Improvement, Cross-Department Coordination.
• Gathered and analysed data to inform decision-making.
• Coordinated communication with managers to ensure alignment.

Ensured customer satisfaction by resolving issues and delivering quality service.

• Resolved inquiries and complaints to ensure customer satisfaction.
• Managed inbound and outbound calls to effectively address customer needs.
• Delivered information to customer inquiries, improving their understanding of products and services.
• Provided real-time assistance through chat support to address customer queries.
• Diagnosed and resolved technical issues for customers.
• Customer Support, Issue Resolution, Product and Service Information, Complaint Handling, Account Management, CRM Documentation, Follow-ups, Performance Monitoring, Team Collaboration.
• Handling sales by offering product and services.