joseph clappy norcio
cainta rizal,calabarzon
Summary
Customer-focused professional with 3+ years BPO experience specializing in a US Healthcare account. Skilled in HIPAA-compliant provider support, claims, eligibility verification, and prior authorization assistance. Seeking a Customer Support Representative role where I can apply my strong communication, accuracy, and healthcare process knowledge.
Overview
3
3
years of professional experience
Work History
Associate
Firstsource Solutions
taguig, philippines
02.2023 - 06.2026
- Provided inbound support for US healthcare provider line, assisting medical providers and office staff with claims status, eligibility verification, benefits verification, prior authorisations, and EOB inquiries to enhance service efficiency.
- Delivered solution-oriented service, minimising provider call-backs and enhancing satisfaction scores through effective communication.
- Ensured HIPAA compliance while managing PHI and upholding confidentiality standards to protect patient information.
Education
Diploma of Higher Education - Bachelor of Secondary Education
St. Mary's College of Borongan
Borongan, EAS01-2022
Skills
- US healthcare Provider Support
- Claims inquiries
- Denial resolution
- HIPAA Awareness
- Patient Interaction
- CRM Tools: Salesforce/Avaya
- Microsoft Office Suite
- Strong attention to detail & Data accuracy
- Excellent english verbal & written communication
Timeline
Associate
Firstsource Solutions
02.2023 - 06.2026
Diploma of Higher Education - Bachelor of Secondary Education
St. Mary's College of Borongan