Open To Work
Berhart D. Feliciano
Healthcare Support Specialist | Insurance Verification | Benefits Verification | Claims Support | Customer Service
Santa Cruz,Pampanga
Summary
Healthcare professional with 4 years of combined experience in customer service and healthcare support. Experienced in insurance verification, benefits verification, claims status review, denial analysis, patient registration, and medical supply order processing. Skilled in handling patient interactions, ensuring accurate documentation, and supporting efficient healthcare operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Process Associate
Knack RCM
11.2023 - 05.2026
- Handles high-volume inbound calls from patients in queue, providing accurate patient registration support.
- Creates patient accounts and processes medical supply orders (ostomy and urology) with accurate data entry.
- Tracks order status and coordinates with internal teams to ensure timely resolution and smooth workflow.
- Supports queue management by prioritizing tasks and maintaining efficient processing of patient requests.
Claims/Insurance Verification Specialist
Global Clinical Services BPO
09.2022 - 10.2023
- Handled 50+ inbound and outbound calls daily for insurance verification and claims support.
- Reviewed patient benefits including copays, coinsurance, and deductibles with high attention to accuracy.
- Coordinated with healthcare providers and insurance representatives to resolve coverage inquiries and discrepancies.
- Ensured compliance with healthcare documentation standards and processing requirements.
Customer Service / Technical Support
Startek Philippines Inc.
03.2021 - 04.2022
- Managed high-volume inbound calls providing technical and customer support.
- Resolved service-related issues using troubleshooting procedures.
- Maintained professional communication and customer satisfaction.
Education
Secondary Education - undefined
Angeles City National Trade School
01.2013
Skills
- Insurance Eligibility & Benefits Verification
- Prior Authorization Processing & Follow-ups
- US Healthcare Administrative Support
- Durable Medical Equipment (DME) Processing
- Claims Review & Healthcare Documentation
- Provider & Insurance Coordination
- EMR/EHR Systems
- Technical Support & Troubleshooting
- Critical Thinking & Problem Solving
- Customer Service & Patient Support
- Data Accuracy & Attention to Detail
- Time Management & Multitasking
- Brightree
- HCHB
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Google Workspace
- Docs
- Sheets
- Gmail
- Drive
- Microsoft Teams
- Skype
- Slack
Certification
HIPAA for Business Associates (AET Accredited), TeachMeHIPAA, 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technical Skills And Tools
Brightree, HCHB, Word, Excel, Outlook, Docs, Sheets, Gmail, Drive, Microsoft Teams, Outlook, Skype, Slack
Timeline
Process Associate
Knack RCM
11.2023 - 05.2026
Claims/Insurance Verification Specialist
Global Clinical Services BPO
09.2022 - 10.2023
Customer Service / Technical Support
Startek Philippines Inc.
03.2021 - 04.2022
Secondary Education - undefined
Angeles City National Trade School