Open To Work
Berhart D. Feliciano
Healthcare Support Specialist
Porac,PAM
Summary
Healthcare professional with 4 years of combined experience in customer service and healthcare support. Experienced in insurance verification, benefits verification, claims status review, and medical supply order processing. Skilled in handling patient interactions, ensuring accurate documentation, and supporting efficient healthcare operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Process Associate
Knack RCM
11.2023 - 05.2026
- Process DME orders and referrals by reviewing patient, insurance, and order details and making sure requiredinformation is complete.
- Review incoming orders for missing or incorrect information and follow up on the required details before processing.
- Process wound care and recurring DME supply requests, keeping order information and documentation accurate andup to date.
- Handle multiple requests while meeting daily productivity and quality targets, with regular time tracking andperformance monitoring.
Claims/Insurance Verification Specialist
Global Clinical Services BPO
09.2022 - 10.2023
- Handled 50+ inbound and outbound calls daily for insurance verification and claims support.
- Reviewed patient benefits including copays, coinsurance, and deductibles with high attention to accuracy.
- Coordinated with healthcare providers and insurance representatives to resolve coverage inquiries and discrepancies.
- Ensured compliance with healthcare documentation standards and processing requirements.
Customer Service / Technical Support
Startek Philippines Inc.
03.2021 - 04.2022
- Managed high-volume inbound calls providing technical and customer support.
- Resolved service-related issues using troubleshooting procedures.
- Maintained professional communication and customer satisfaction.
Education
Secondary Education - undefined
Angeles City National Trade School
01.2013
Skills
- Insurance Eligibility & Benefits Verification
- Prior Authorization Follow up
- US Healthcare Administrative Support
- Durable Medical Equipment (DME) Processing
- Claims Review & Healthcare Documentation
- Provider & Insurance Coordination
- Intake Coordinator
- EMR/EHR Systems
- Technical Support & Troubleshooting
- Critical Thinking & Problem Solving
- Customer Service & Patient Support
- Data Accuracy & Attention to Detail
- Time Management & Multitasking
- Brightree
- HCHB
- Word
- Excel
- Outlook
- Google Workspace
- Docs
- Sheets
- Gmail
- Drive
- Skype
- Slack
Certification
HIPAA for Business Associates (AET Accredited), TeachMeHIPAA, 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Technical Skills And Tools
Brightree, HCHB, Word, Excel, Outlook, Docs, Sheets, Gmail, Drive, Microsoft Teams, Outlook, Skype, Slack
Timeline
Process Associate
Knack RCM
11.2023 - 05.2026
Claims/Insurance Verification Specialist
Global Clinical Services BPO
09.2022 - 10.2023
Customer Service / Technical Support
Startek Philippines Inc.
03.2021 - 04.2022
Secondary Education - undefined
Angeles City National Trade School