Healthcare Support Specialist
Open To Work
Berhart D. Feliciano
Knack RCM
Porac,PAM
1
Certification
5
Years of experience
Healthcare professional with 4 years of combined experience in customer service and healthcare support. Experienced in insurance verification, benefits verification, claims status review, and medical supply order processing. Skilled in handling patient interactions, ensuring accurate documentation, and supporting efficient healthcare operations.
Work History
Process Associate
2 Years 6 Months- Reviewed DME referrals, medical records, physician orders, and supporting documentation to identify
missing or incomplete information required for order fulfillment. - Followed up with physician offices, healthcare providers, and home health agencies to obtain required
medical documentation and resolve order-related discrepancies. - Reviewed patient accounts and insurance information to support eligibility checks, patient responsibility, and
documentation requirements for DME orders.
Claims/Insurance Verification Specialist
1 Year 1 Month- Managed 50+ inbound and outbound healthcare-related calls daily to support patient coverage needs.
- Communicated with patients, healthcare providers, and insurance representatives to verify and clarify
coverage information. - Researched patient benefits, deductibles, copays, and prior authorization requirements to provide precise
healthcare responses. - Documented all caller interactions while resolving discrepancies and acquiring missing intake data.
Customer Service / Technical Support
1 Year 1 Month- Assisted customers with account, service, and technical concerns, providing accurate information and
resolving issues within established workflows. - Processed customer payments and account-related requests while maintaining accurate transaction and
customer records. - Troubleshot service and account issues, identifying problems quickly and escalating cases outside the
scope of frontline support. - Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Secondary Education
Skills
Insurance Eligibility & Benefits Verification
U.S. Healthcare Administrative Support
Durable Medical Equipment (DME) Processing
Claims Review & Healthcare Documentation
Provider & Insurance Coordination
Intake Coordinator
EMR/EHR Systems
Technical Support & Troubleshooting
Critical Thinking & Problem Solving
Customer Service & Patient Support
Data Accuracy & Attention to Detail
Time Management & Multitasking
Brightree
HCHB
Word
Excel
Outlook
Google Workspace
Docs
Sheets
Gmail
Drive
Skype
Slack
Certification
HIPAA for Business Associates (AET Accredited), TeachMeHIPAA, 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technical Skills And Tools
Brightree, HCHB, Word, Excel, Outlook, Docs, Sheets, Gmail, Drive, Microsoft Teams, Outlook, Skype, Slack
Timeline
Process Associate
Knack RCM
11.2023 - 05.2026Read More
Claims/Insurance Verification Specialist
Global Clinical Services BPO
09.2022 - 10.2023Read More
Customer Service / Technical Support
Startek Philippines Inc.
03.2021 - 04.2022Read More
Angeles City National Trade School
Secondary Education
Read More