Sports
Jose Mari Ong
Customer Service / Customer Relations / Customer Satisfaction
Cebu
Summary
Hardworking and enthusiastic individual. Knowledgeable in food, nutrition, sales, marketing, product development, retail development, research and development, customer service. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Experience as a cycling athlete, triathlon. Trained and experienced in cycling curriculum and instruction, and proficient in utilizing powerful techniques to help athletes maximize their athletic performance levels.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Food Consultant Private
D'oro Barandino Home Exports
Cebu
2011 - 2012
- Properly stored food items and ingredients in accordance with food safety regulations
- Followed proper food safety protocols to ensure quality and safety of food served
- Assisted in preparation of food items and ensured that all food was served at proper temperature
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Food Consultant
Private Family
Cebu
08.2012 - 03.2014
- Developed and implemented a comprehensive food safety program that reduced contamination and food-borne illness incidents by 90%
- Followed proper food safety protocols to ensure quality and safety of food served
Food Consultant/ Customer Service
Euan Irie Gastropub Restaurant
Cebu City
04.2014 - 05.2015
- Ensured that recipes were followed accurately and consistently
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment
- Prepared high-quality meals in a timely manner, resulting in increased customer satisfaction
- Developed menus for special events, such as weddings and corporate functions
- Prepared restaurant-quality meals with unparalleled speed and precision, resulting in a 50% decrease in customer wait times
Food Consultant/Customer Service Representative
3D Universal English Institute
Cebu City
06.2015 - 07.2015
- Ensured that recipes were followed accurately and consistently
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment
- Prepared high-quality meals in a timely manner, resulting in increased customer satisfaction
- Developed menus for special events, such as weddings and corporate functions
- Created a cost-effective inventory tracking system that reduced food waste by 50%
- Developed cost-effective recipes that maintained the desired flavor profiles and met customer expectations
Food Consultant/ Customer Service Relations
The PAD-DIX Group
Cebu City
07.2015 - 3 2016
- Implemented a new inventory control system that reduced food waste by 30% resulting in significant cost savings
- Improved kitchen efficiency by 100% through the implementation of new processes and procedures
- Designed and implemented a menu that was compliant with dietary restrictions and food allergies
- Implemented a program for tracking customer feedback, resulting in a 80% increase in customer satisfaction
Food & Resort Consultant / Customer Service
Secret Paradise Resort and Turtle Sanctuary
Puerto Princesa, Palawan
04.2016 - 11.2016
- Properly stored food items and ingredients in accordance with food safety regulations
- Followed proper food safety protocols to ensure quality and safety of food served
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety
- Organized and stored food in refrigerators and freezers, following proper food safety guidelines
- Created a business model to identify and capitalize on new opportunities for client growth
Food Consultant
Freelance
Cebu City
12.2016 - 1 2017
- Developed personal mission statement to guide career decisions
- Achieved personal best in discussions
- Developed personal elevator pitch to effectively explain career goals
- Coached clients on daily living skills, such as cooking, cleaning, and personal hygiene
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Nutrition Consultant/Sales/Marketing/P.Development
KCAL World
Cebu City / United Arab Emirates
03.2017 - 03.2020
- Company Overview: Cebu City/Dubai, UAE
- Created nutrition and health education materials for different target audiences, resulting in increased awareness and better understanding of nutrition
- Conducted research to develop evidence-based nutrition and health initiatives that improved public health outcomes
- Provided education and counseling to patients on nutrition, exercise, and medication compliance, resulting in improved quality of life
- Analyzed marketing data to identify trends and develop insights that informed future marketing decisions
- Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits
- Led product development, resulting in the successful launch of a new product line
- Collaborated with product development teams to ensure customer feedback was incorporated into product designs
- Documented product requirements and use cases to ensure consistent product development
- Developed and maintained a product backlog to prioritize and manage product development tasks
- Cebu City/Dubai, UAE
Nutritionist & Recreational Manager Consultant/Nutrition Consultant/Customer Service Representative
Orchard Wellness Resort
Melaka, Malaysia
10.2022 - 11.2022
- Company Overview: Kuala Lumpur / Melaka City, Malaysia
- Monitored and evaluated nutrition programs to assess their effectiveness and identify areas for improvement
- Developed a nutrition education program that increased health literacy and improved dietary habits among participants
- Conducted a comprehensive nutritional assessment of clients to identify areas for improvement and develop tailored nutrition plans
- Created recipes and developed meal plans that were nutritionally balanced, cost-effective, and culturally appropriate
- Developed and delivered nutrition-focused workshops and seminars to educate and engage the public in healthy eating habits
- Conducted research to keep up-to-date on the latest developments in nutrition and health
- Organized and led a variety of camp activities, including sports, arts & crafts, and nature hikes
- Kuala Lumpur / Melaka City, Malaysia
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 23 and 40.
Operations Managing Consultant/Customer Service
Waterology Water Refiling Station
Cebu City
02.2023 - Current
- Communicate goals to employees
- Select the right individuals for each task
- Motivate 15 employees to reach objective
- Set appropriate deadlines
- Check in with employees to ensure they're making progress
- Set key performance to measure success
- Make adjustments as necessary. Ensure employees move in the same strategic directions
- Create and report on business plans
- Research and implement new initiatives to drive revenue, low operating costs while maintaining quality products that are competitive, all while delivering excellent customer satisfaction
- Continuous monitoring of the annual budget and ensure that revenue/sales
- Manage and report on the effective implementation of marketing strategy to maintain market relevance and promote and services to increase sales
- Manage key personnel, clients and service providers
- Maintain quality of products, customer support and level of service in line with service level agreements and strategies
Education
Elementary Education - Elementary
Sacred Heart School For Boys
Philippines 01.1996 - 01.2001
High School 1st and 2nd year -
Sacred Heart School For Boys
Philippines 01.2002 - 1 2004
High School 3rd and 4th year - undefined
Royal Oaks International School
Mandaue City, Cebu 01.2004 - 1 2006
Bachelor of Science - Food Nutrition & Sports Wellness
University of Hawaii
Hononlulu, Hawaii, United States Of America 1 2006 - 1 2010
Courses - Culinary
MOST Institute Culinary School
01.2010 - 1 2011
Commercial Cooking -
Technical Education And Skills Development Authority (TESDA)
01.2010 - 1 2011
HALAL Certification - undefined
Halal Development Institute of the Philippines
01.2010 - 1 2011
Bicycle Maintenance Management - undefined
Alison Course
Skills
Fast Learner
Leadership Skills
Communication Skills
Ability to Work in a Team
Interpersonal Communication Skills
Attention to Detail
Critical Thinking Skills
Time Management Skills
Client management
Design thinking
Ethical Leadership
Operations Management
Extracurricular Activities
Rapha Cycling Club Member RCC, Rapha, London, 01/01/21, Present, Club member of Rapha Cycling Club - San Francisco chapter. The Rapha Cycling Club is a global community of passionate, active cyclists with exclusive access to our most sought after products, experiences and offers. With thousands of members in city Chapters across the world, and rides, races and events held each week, the RCC is the ultimate way to ride with Rapha. Founder PFF Cycling (Pedal For Fitness), Cycling and Triathlon Team, Philippines, UAE, Malaysia, Singapore, USA, 01/01/18, Present, Cycling is a fantastic way to maintain fitness, mental health, and relaxation.
Interests
Business
Product Development
Cycling
Perhaps my favorite thing about cycling is the sense of adventure and exploration that comes with it. Bikes give you access to trails and areas that cars can't reach. If you love beautiful, breathtaking views, you'll love cycling.
Timeline
Operations Managing Consultant/Customer Service
Waterology Water Refiling Station
02.2023 - Current
Nutritionist & Recreational Manager Consultant/Nutrition Consultant/Customer Service Representative
Orchard Wellness Resort
10.2022 - 11.2022
Nutrition Consultant/Sales/Marketing/P.Development
KCAL World
03.2017 - 03.2020
Food Consultant
Freelance
12.2016 - 1 2017
Food & Resort Consultant / Customer Service
Secret Paradise Resort and Turtle Sanctuary
04.2016 - 11.2016
Food Consultant/ Customer Service Relations
The PAD-DIX Group
07.2015 - 3 2016
Food Consultant/Customer Service Representative
3D Universal English Institute
06.2015 - 07.2015
Food Consultant/ Customer Service
Euan Irie Gastropub Restaurant
04.2014 - 05.2015
Food Consultant
Private Family
08.2012 - 03.2014
Courses - Culinary
MOST Institute Culinary School
01.2010 - 1 2011
Commercial Cooking -
Technical Education And Skills Development Authority (TESDA)
01.2010 - 1 2011
HALAL Certification - undefined
Halal Development Institute of the Philippines
01.2010 - 1 2011
High School 3rd and 4th year - undefined
Royal Oaks International School
01.2004 - 1 2006
High School 1st and 2nd year -
Sacred Heart School For Boys
01.2002 - 1 2004
Elementary Education - Elementary
Sacred Heart School For Boys
01.1996 - 01.2001
Bicycle Maintenance Management - undefined
Alison Course
Food Consultant Private
D'oro Barandino Home Exports
2011 - 2012
Bachelor of Science - Food Nutrition & Sports Wellness
University of Hawaii
1 2006 - 1 2010
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